Staples
🛒 Retail & Products · Jersey City
total experiences
replied on google
Most reported issues
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Experiences
Staff were rude, ignored customers, and printing services were slow.
Business reply on Google
Hello Chris Hickey, we regret to hear about this - this is never something we want our customers to experience. Thank you for bringing this to our attention so we can bring this up with our local leadership teams and investigate this case. - Jillian H.
poor store layout and high staff turnover hinder printing services
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to our Corporate Retail Relations Team. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Leslie H.
Staples charges excessive express fees for same day printing services.
Business reply on Google
Hello, we thank you for bringing this case to our attention. We regret to hear that your shopping experience did not live up to your expectations. Thank you for taking the time to provide this feedback. - Jillian H.
Staff are distracted by personal phone calls and unhelpful to customers.
Business reply on Google
We regret to see that your recent store visit did not meet your needs or expectations. Our teams would love the opportunity to assist you again another time, should you visit again in the future. - Leslie H.
Staples failed to provide advertised notary services to the customer.
Business reply on Google
Thank you for your input. Staples always strives to provide the best experience possible for all customers. - Leslie H.
Staples allowed a fraudulent pickup of laptops purchased with stolen card information.
Business reply on Google
Hello Gunther Nuissl, we appreciate you taking the time to leave your feedback and review. The retail stores team does not manage the shipping and delivery of online purchases. We'd recommend raising this experience to the teams at Staples.com so appropriate action can be taken. - Jillian H.
Staff were unhelpful and unprofessional toward customers.
Business reply on Google
Hi M.S Djelil, we regret to hear that our Jersey City store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
Printer scanning malfunction and unnecessary purchase of redundant warranty coverage
Business reply on Google
Hi Sami Hanna, we regret to hear that you were disappointed in your passport photo services at Staples. We appreciate your feedback and would be happy to look into this with our in-store team. - Jillian H.
Staff failed to locate inventory and provided incorrect replacement items.
Staff member refused to provide access to the public restroom
staff demonstrated incompetence and poor communication regarding printing services
Business reply on Google
Thank you for sharing your recent visit to our Jersey City, NJ store, Rimsha. We regret to hear about your experience at our store. Your comments have been shared with local leadership for internal review. - Jillian H.
staff ignored customer and refused to provide assistance at copy counter
Business reply on Google
Hello Johanna, we regret to hear about your experience at our print center. We appreciate your bringing this to our attention so we can investigate this case further and provide future improvement to our services. - Michelle S.
staff provided incorrect instructions and non-functional equipment for printing services
Business reply on Google
Hello Darrin, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Jillian H.
customer charged unexpected fees for computer usage and printing services
Business reply on Google
Hello Dvine, we appreciate your feedback. We'd be happy to share this insight with local leaders. -L. Roberts
Rude manager and unresolved payment processing error
Business reply on Google
Hello Amanda, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Jacye J.
The cashier was rude and unprofessional during the transaction.
Business reply on Google
Hello Negin, this is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Jillian H.
incomplete print order and unprofessional staff behavior
Business reply on Google
Hello Samantha, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Ben F.
Staff were unprofessional, unhelpful, and failed to complete printing orders correctly.
Business reply on Google
Thank you for sharing your recent visit to our Jersey City NJ store, Ti-Aajia. We are disappointed to hear about your experience at our store. Your comments have been shared with local leadership for internal review. Our apologies for any inconvenience this may have caused you. -Leslie H.
Self-service printers are non-functional and staff failed to provide assistance.
Business reply on Google
Thank you for sharing your recent visit to our jersey City store, Yarisa. We are disappointed to hear about your experience at our store. Your comments have been shared with local leadership for internal review. Our apologies for any inconvenience this may have caused you.