Staples
🛒 Retail & Products · Keizer
total experiences
replied on google
Most reported issues
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Experiences
Staff refused service for a scheduled TSA Precheck appointment.
Business reply on Google
Hi Sierra, we regret to hear about your experience with TSA PreCheck in our store. Staples strives to provide excellent service to all customers. We appreciate you bringing this to our attention. - Michelle S.
Staff refused to provide copy services due to being busy.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to our Corporate Retail Relations Team. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Leslie H.
Staff member refused to assist with copy machine usage.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to the manager of the Keizer OR store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you - Leslie H.
printer and fax machines were reported as non-functional by staff
Business reply on Google
Hello Foma Kraskov, we regret to hear about this case and we appreciate you bringing it to our attention so we can look into this. Thank you for providing this information. - Alex L
The store restrooms are consistently dirty and have a foul odor.
Business reply on Google
Hi Michael, thank you for your feedback. We regret to hear that our Keizer OR store did not meet your expectations. We'd be happy to look into this with our internal teams. - Leslie H.
The employee was rude during a phone call.
Business reply on Google
Hello Sunny Xo, we regret to hear about this case and we appreciate you bringing it to our attention so we can look into this. Thank you for providing this information. - Alex L
printer failed to process files and send confirmation emails
Customer waited ten minutes for service while others were helped first.
The staff member at the returns counter was unfriendly and rude.
Business reply on Google
Hello Josie, we regret to hear that our Keizer store did not meet your expectations. We thank you for providing this feedback. We always strive to provide the best experience possible for all shoppers. - Michelle S.
The store did not have the required printer ink in stock.
Business reply on Google
Thank you for your input. Staples always strives to provide the best experience possible for all customers. - Jillian H.
Employees are unhelpful and self-service printers are frequently jammed.
Business reply on Google
Hello Brandon, we regret to hear about this case but thank you for bringing it to our attention. We will be raising this to our local leadership teams for evaluation and investigation. Thank you for giving us these details. - Ben F.
Staff provided inaccurate information regarding store hours and return availability.
Business reply on Google
We regret to hear about your shipping experience with Staples. We thank you for providing this information so we can look into this case. Thank you for your review. - Leslie H.
employees failed to acknowledge or assist the customer in the store
Business reply on Google
Hello James, we are deeply sorry to hear about this case. This is never the experience we want our customers to have in store. Thank you for providing this information so we can promptly look into this and investigate this with our in-store teams. - Jillian H.
Staff refused service despite online availability and walk-in policy.
Staples charged for an out of stock item without issuing a refund.
Staff refused to honor expired signage for a promotional discount.
Inaccurate online order fulfillment and unresolved billing discrepancy
Staff was rude and unhelpful regarding high printing costs.
Customer injured by store item and received poor treatment from staff.
Inaccurate order status and poor customer service experience