Star Electronics Repair & Fix
💻 Tech Services · Cedar Park
total experiences
replied on google
Most reported issues
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Experiences
Low trade-in offer and long wait times for service
Business reply on Google
Thank you for your feedback. The phone you brought in was damaged, and in most cases we would not purchase devices in that condition. However, we still offered to buy it as a courtesy. Our offers are based on the device’s condition, age, and current market value. We understand the offer did not meet your expectations, and we appreciate you taking the time to visit us.
Staff member was rude and aggressive after customer decided not to purchase.
Business reply on Google
Hi Samantha, Thank you for the detail explanation. We will defiantly handle it. Please give us another chance to fix the problem. As you know 1 star review is hurting our business please help us to improve it. Thank you
Replacement battery expanded and damaged the phone screen
Business reply on Google
Hi Katherine, I just realized that you changed the great review to 1 star. We don’t understand the how come you are blaming us for broken phone. We used OEM Samsung Battery for your phone. We are so sorry to see you are not happy. Please let us know what can we do for you? Thank you Katherine for the review and support us.
Repair shop damaged phone camera and refused to provide a refund
Business reply on Google
Dear Emma Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced during your recent visit. Our goal is to ensure every customer leaves satisfied, and we regret that this was not the case for you. We take all feedback seriously and would like to understand more about what happened so we can address the issue properly. Please reach out to us at 512-506-0017 or visit our store, and we’ll do our best to resolve the situation. Your satisfaction is important to us, and we hope to have the opportunity to make this right. Best regards,
Replacement screens provided by the business were defective and glitched.
Business reply on Google
Hi Kayla’ Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you faced during your recent visit. Our goal is to ensure every customer leaves satisfied, and we regret that this was not the case for you. We take all feedback seriously and would like to understand more about what happened so we can address the issue properly. Please reach out to us at 512-506-0017 or visit our store, and we’ll do our best to resolve the situation. Your satisfaction is important to us, and we hope to have the opportunity to make this right. Best regards,
Business damaged customer watch and refused to provide compensation.
Business reply on Google
Dear Mr. Troy, Thank you for your feedback. We’re sorry to hear about your dissatisfaction with your experience. At our store, we strive to provide the best service possible, even during these challenging times. Regarding your watch, our diagnostic showed that the battery was not holding a charge and needed replacement
The business sold a blacklisted stolen phone to the customer.
Business reply on Google
Dear Victoria Thank you for sharing your concerns. We’re very sorry to hear about your experience and want to clarify that we are committed to providing legitimate and fully functional devices to all our customers. If the phone you purchased has been blacklisted or reported as stolen, we encourage you to bring it back to our store so we can investigate the issue thoroughly. Our team is here to help resolve this matter and ensure you leave with a solution that meets your expectations. We take these situations seriously and strive to make things right whenever possible. Please reach out to us directly at 512-506-0017 or visit us at your earliest convenience so we can assist you further. Your satisfaction is our priority, and we hope to address this promptly. Best regards,
Replacement screen has poor color resolution and visibility
Business reply on Google
Dear Marissa, Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations. Providing high-quality repairs and ensuring customer satisfaction are our top priorities, and we regret that this was not your experience. We understand how frustrating it can be to have concerns with a repaired device. While we strive to use reliable replacement parts, we apologize if the screen quality did not meet your standards. We’d like to invite you back to discuss potential solutions and see how we can help resolve the issue. Please feel free to contact us at 512-506-0017 or visit the store so we can work together to make things right. We appreciate your feedback and hope to regain your trust in the future. Best regards,
The business sold a phone that was reported as stolen.
Business reply on Google
Dear Habitual Thank you for sharing your concerns. We’re very sorry to hear about your experience and want to clarify that we are committed to providing legitimate and fully functional devices to all our customers. If the phone you purchased has been blacklisted or reported as stolen, we encourage you to bring it back to our store so we can investigate the issue thoroughly. Our team is here to help resolve this matter and ensure you leave with a solution that meets your expectations. We take these situations seriously and strive to make things right whenever possible. Please reach out to us directly at 512-506-0017 or visit us at your earliest convenience so we can assist you further. Your satisfaction is our priority, and we hope to address this promptly. Best regards,
Screen replacement developed vertical lines shortly after repair.
Business reply on Google
We would like to apologize for the inconvenience and disappointment that you experienced in dealing with the problem recently. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels. In order for us to escalate your feedback and complaint to the branch concerned, we would appreciate if you could provide us more detail. Once again, please accept our sincere apologies and we look forward to serve you. Should you require any further assistance, you are welcome to contact our Manager starelectronicsus@gmail.com 512-506-0017 Best regards,
The business failed to properly repair a phone.
Business reply on Google
Kia, You have Galaxy S6. it was LCD screen cracked when you come first time. We fixed it and you paid for it. After couple days you came with cracked screen again. Our store policy is very Clear. We can not guaranty cracked screen. Only LCD screen part was about $180. But we fixed 2nd time for free no extra charge even you didn't pay tax. You accepted all your fault and signed for it. I am so sorry to get this review after all my help, effort, time and lost money. Star Electronics