Starbucks Coffee Company
🍽️ Restaurants · Jersey City
total experiences
replied on google
Most reported issues
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Experiences
Staff refused water for an overheating dog and store was dirty.
The coffee drink was prepared incorrectly and tasted like plain milk.
Staff member refused to provide free water to a regular customer.
Staff member was rude and mobile order was significantly delayed
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Barista refused to provide water without waiting in the register line.
Business reply on Google
Hi Yi! Thank you for taking the time to share your experience. We're always focused on making improvements, and I'd recommend you reach out through our Contact Us page (https://sbux.co/3uW8Bbs) to share this feedback with our team.
Employee caused a spill and failed to prepare a mobile order.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Poor store hygiene and early closure before stated operating hours.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
The business closes earlier than the posted operating hours.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Mobile order delayed significantly with poor staff interaction and service
Business reply on Google
Hi there, we apologize for the long wait time you experienced. If you'd like to share additional details or feedback, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
staff provided poor service and unprofessional responses regarding order delays
Business reply on Google
Hello, thank you for sharing your experience. We’d love to hear more from you on how we can improve in the future. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) to share additional details and feedback.
Excessive wait times and unprofessional conduct by the store manager.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
orders are frequently prepared incorrectly by unprofessional staff
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Customer waited twenty-five minutes for food that was never provided.
Business reply on Google
Hello, I'm sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
The white chocolate mocha was prepared incorrectly.
Business reply on Google
Hello! I’m sorry to hear that your beverage was less than great. For future visits, please know that any Starbucks partner (employee) would be happy to remake your beverage at no additional cost. If you'd like to share this feedback with our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
The location does not provide public restroom access to customers.
Business reply on Google
Hello, I'm sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Staff refused access to the restroom for a customer
Long wait times and rude staff refused a refund request.
Business reply on Google
Hello, I'm sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Staff ignored customers and provided rude service to a loyal patron.
Staples found inside coffee cups causing physical injury to customer