Starbucks
🍽️ Restaurants · Laveen
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff refused to correct an incorrectly prepared drink order.
Barista was rude and prepared the incorrect drink size.
Slow drive-through service and consistently incorrect drink orders.
Staff failed to acknowledge customer greeting and thank you
Customer reports unauthorized pre-selected gratuity charges on card transactions.
Long drive-thru wait and refusal of large denomination currency.
excessive drive thru wait time due to large order
Business reply on Google
Hi there, we apologize for the long wait time you experienced. If you'd like to share additional details or feedback, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Customer overcharged for coffee and received poor service from staff.
Business reply on Google
Hello, thank you for sharing your experience. We’d love to hear more from you on how we can improve in the future. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) to share additional details and feedback.
Staff refused to provide a cup of water without a purchase.
excessive wait time and poor staff attentiveness
Excessive drive-thru wait times and poor staff attitude.
Business reply on Google
Hi there! Thanks so much for leaving this review. We encourage you to share this feedback with the Starbucks Care team through our Contact Us page (https://sbux.co/3uW8Bbs) - we're always looking for ways to improve!
Increased wait times and unprofessional staff behavior at this location.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Manager refused to replace an incorrectly prepared order.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Staff refused to honor the birthday drink reward via the app.
Customer experienced a twenty minute wait time for a drink order.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
The protein powder in the latte was not mixed properly.
Business reply on Google
Hello! We're sorry to hear that your beverage was less than great. For future visits, please know that any Starbucks partner (employee) would be happy to remake your beverage at no additional cost. If you'd like to share this feedback with our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Incorrect billing charges and spilled hot coffee due to loose lid
Incomplete coffee fill, incorrect order preparation, and damaged food items.
Foreign objects found in food and beverage items.
Drive-thru staff provided poor service and incorrect order fulfillment.