Starbucks Coffee Company
🍽️ Restaurants · Richmond
total experiences
replied on google
Most reported issues
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Experiences
Slow service, unfriendly staff, and poorly sealed drink lids.
Staff denied restroom access to a non-paying customer.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
The cup lid does not fit properly causing spills.
Business reply on Google
Hi there! Thanks so much for leaving this review. We encourage you to share this feedback with the Starbucks Care team through our Contact Us page (https://sbux.co/3uW8Bbs) - we're always looking for ways to improve!
Manager acted aggressively and unprofessionally toward a customer.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Store refused to accept a fifty dollar bill for payment
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Incorrect coffee temperature and insecure lids on delivery orders.
Business reply on Google
Hello, we're sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Restroom access is restricted to paying customers only
Business reply on Google
Hello! We're grateful that you shared this experience with us. If you're interested, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs) to share any additional feedback. Thank you!
Employee displayed rude behavior and unprofessional conduct during a transaction.
Business reply on Google
Hello, thank you for sharing your experience. I’d love to hear more from you on how we can improve in the future. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) to share additional details and feedback.
Staff members appear overworked and have unpleasant personalities.
Business reply on Google
Hello, I'm sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Staff refused a reasonable special request for a drink order.
Business reply on Google
Hello, thank you for sharing your experience. I’d love to hear more from you on how we can improve in the future. Please choose your preferred method of communication through our Contact Us page (https://sbux.co/3uW8Bbs) to share additional details and feedback.
The store charges higher prices for matcha than other locations.
Business reply on Google
Hello, I'm sorry to hear about this but appreciate you for sharing your experience. If you'd like additional assistance from our team, please get in touch through our Contact Us page (https://sbux.co/3uW8Bbs)!
Staff provided dairy milk instead of requested almond milk.
Business reply on Google
Hello, thank you for alerting us to this experience. Please contact us at 800-782-7282 for further assistance!
Staff members are impatient and inconsistent with customer service.
excessive wait times and lack of staff attention to customers
coffee cups consistently leak causing damage to clothing
Staff member disputed order accuracy and served a melted beverage.
Staff are rude, force tips, and engage in discriminatory behavior.
Customer alleges drink tampering and illness after consumption.