Steve's Computers
💻 Tech Services · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Customer felt quoted price for computer repair was unfair and misleading
Business reply on Google
Hi Ben, I cannot find your name in our system We try to provide fair and honest pricing with everyone. Please let me know as I’m concerned who you talked with. Steve 210-799-0292
Business did not fix GPU as advertised and staff was unhelpful
Business reply on Google
Hi Luis, we dont work on GPUs and do not advertise as such. It looks like when you came into the shop today you said no problem and were polite. Im trying to find out were it says we fix GPUs. If you can find where it says we do. Please let me know, Steve 210-799-0292
Computer parts replaced with downgraded and incorrect components
Business reply on Google
Dear J B, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience with us didn’t meet your expectations. I want to clarify that we only install parts that are approved and suited for the specific needs of each computer. Regarding the motherboard, we replaced it with a compatible PCIe 3 motherboard, as we aim to provide reliable options based on availability and compatibility with your system. For the RAM, we adjusted it as per the settings we found stable, but I apologize if this did not meet your expectations. As for the power supply unit, we always provide recommendations based on what is necessary for the current setup, we only charge for what was on your invoice and I regret if that led to any confusion. If you would like to discuss this further or if there’s anything I can do to assist you, please don’t hesitate to reach out directly. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. Best regards, Steve
Business failed to respond to multiple inquiries about PC problems
Laptop not fixed, power supply lost and replaced with non-working one
Business reply on Google
As the owner of Steve's Computer Repair, I'm sorry to hear that you had a negative experience with our service. We strive to provide the best possible service to all of our customers, and it's disappointing to hear that we fell short in your case. If there's anything I can do to rectify the situation, please don't hesitate to reach out to me.