Stop & Shop
🛒 Retail & Products · Beverly
total experiences
replied on google
Most reported issues
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Experiences
Employee repeatedly followed and harassed customer with inappropriate personal questions
Staff at the pickup station provided rude and poor service.
Staff member was confrontational and refused to provide service at desk
Staff was unprofessional and mishandled a customer service call.
Employee was rude and accused the customer of attempted theft.
presence of mice and unprofessional behavior from deli staff
Employee repeatedly follows and harasses customers with inappropriate personal questions
insufficient staff and poor quality of fresh produce
perishable items are spoiled before their expiration dates
Store has poor stock availability and high prices.
rodent infestation caused damage to purchased grocery items
The women's restroom floor was covered in puddles of urine.
Business reply on Google
Hi Cathi, we're sorry to hear about your experience. Our team should always be working hard to maintain our store so that your visit is as comfortable as possible. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
The bakery failed to record or fulfill the cupcake order.
Business reply on Google
Hi Nick, we're sorry to hear about this. We want to make sure we're providing you with excellent service and that you're getting the items that you ordered. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
confusing store layout and inadequate staircase safety features
Business reply on Google
Hello Joseph, we're sorry you didn't have a great experience at our store. Your comfort is a priority for us, so we strive to keep our store well organized and easy to navigate. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Store has poor cleanliness, stock issues, and limited self-checkout availability.
Business reply on Google
Hi Jason, thank you for raising your concerns. All store associates have been provided with plastic face shields and gloves for their protection. Following the CDC’s updated recommendation on wearing face masks, we have over 1MM face masks arriving for our associates now and our policy is for all associates to wear them. All Stop & Shop stores are limiting the number of customers allowed in the store at any given time to provide optimal space for social distancing. We have instituted one-way aisles and adopted a single queuing line at the register area with clear 6-feet floor markings. We’ve amplified cleaning efforts in our store parking lots, providing a safe place for customers to dispose of their gloves and masks with additional trash receptacles. Inside, we have a dedicated person at each store who cleans and sanitizes from 8am-8pm daily. All stores undergo a deep cleaning each night. Please know this has been shared with the store's leadership team. We are taking all matters regarding health, safety, and product availability seriously and are working diligently to accommodate our customers. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x
Cashier was unfriendly and rude to the customer
Business reply on Google
Hi Luisa, we're sorry for any unprofessional treatment you received and understand your disappointment. You should always expect our team to happily assist you with your shopping needs. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Store personnel and shoppers failing to follow mask safety protocols.
Business reply on Google
Hi Janis, thank you for raising your concerns. All store associates have been provided with plastic face shields and gloves for their protection. Following the CDC’s updated recommendation on wearing face masks, we have over 1MM face masks arriving for our associates now and our policy is for all associates to wear them. All Stop & Shop stores are limiting the number of customers allowed in the store at any given time to provide optimal space for social distancing. We have instituted one-way aisles and adopted a single queuing line at the register area with clear 6-feet floor markings. We’ve amplified cleaning efforts in our store parking lots, providing a safe place for customers to dispose of their gloves and masks with additional trash receptacles. Inside, we have a dedicated person at each store who cleans and sanitizes from 8am-8pm daily. All stores undergo a deep cleaning each night. Please know this has been shared with the store's leadership team. We are taking all matters regarding health, safety, and product availability seriously and are working diligently to accommodate our customers. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x
The store frequently lacks stock of specific sugar-free popsicle products.
Business reply on Google
Hi Jeanne, we're sorry you were unable to find the products you were looking for. We strive to keep our stores well-stocked with a variety of products to cover all of your shopping needs. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Deli staff refuses to slice meat shortly before closing time.
Business reply on Google
Hi, we're sorry for any unprofessional treatment you received and understand your disappointment. You should always expect our team to happily assist you with your shopping needs. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Deli employee exhibits aggressive and abusive behavior toward customers and staff.