Stop & Shop
🛒 Retail & Products · Cranston
total experiences
replied on google
Most reported issues
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Experiences
store sells expired food products and has poor inventory management
cashier displayed rude and unprofessional behavior during checkout
Store sells expired products and fulfills online orders with incorrect items.
Staff demonstrated poor bagging techniques and lack of customer service awareness.
Payment cards were not accepted requiring an additional cash payment.
Store prices are higher and digital coupons frequently fail to apply.
insufficient number of cashiers leads to long wait times
Customer forced to use self-checkout and pay for paper bags.
Business reply on Google
We're sorry to hear that our self checkout wasn't up to your liking, Brandon. We strive to make every visit with us quick, easy, and enjoyable, so we're disappointed we missed the mark. Please reach out to us at https://bit.ly/2x81l0r so we can follow up with you. We hope you'll visit us again soon for a better experience.
Customer abandoned groceries due to unexpected bag fees.
Business reply on Google
Hi Zach, we're sorry to hear about the issue with our bag price. We value our customers and try to provide the best shopping equipment at the best values. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x81l0r. Thanks for choosing Stop & Shop for your shopping needs.
Long wait times due to understaffing and limited checkout lanes.
Business reply on Google
We're sorry to hear about the inconvenience at the check-out, Alex. We strive to make every visit with us quick, easy, and enjoyable, so we're disappointed we missed the mark. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
inefficient phone system and inability to assist with product availability
Business reply on Google
Hi Jillian, we're sorry for the inconvenience. We value our customers, so we want to make sure our store is well stocked with a variety of products and that we're offering the best service possible. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
The quality of produce and meats has significantly declined.
Business reply on Google
Hi AnnMarie, we're glad you had a good experience at our store! It's our goal to offer the best service and products to cover all of your shopping needs. We're always improving and look forward to providing you with an even better experience on your next visit.
Store shelves are consistently empty and lacking inventory.
Business reply on Google
Hi Rick, we're sorry to hear you weren't fully satisfied with our selection of items. We strive to keep our stores well-stocked with a variety of products to cover all of your shopping needs. We are continually improving our product selection, so we hope you'll visit us again to check out what new products we may have in store.
Lobster salad sandwiches are consistently unavailable at multiple store locations.
Business reply on Google
Hi Charles, we're sorry you were unable to find the product you were looking for. We strive to keep our stores well-stocked with a variety of products to cover all of your shopping needs. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
staff unable to write birthday message on cake
Business reply on Google
Hi Jennifer, we're sorry we didn't meet your expectations and understand how disappointing that is. We want to make sure we're providing the best cakes possible when you expect them to cover all occasions. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Prepackaged steaks are poor quality and fatty
Business reply on Google
Hi Nonya, we're sorry to hear you weren't fully satisfied with our selection of items. We strive to keep our stores well-stocked with a variety of products to cover all of your shopping needs. We are continually improving our product selection, so we hope you'll visit us again to check out what new products we may have in store.
Limited product variety and inventory availability at the store location.
Business reply on Google
We're sorry to hear you're not fully satisfied with our selection of products, Shannon. We continue to offer sale prices on items from week to week. Items that go on sale one week won’t be on sale the following week. You can consult our circular on a weekly basis by going here: https://stopandshop.com/coupons-weekly-circular/weekly-circular/. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x81l0r.
Insufficient number of open registers causes long self-checkout wait times.
Business reply on Google
Hi Jacki, we're sorry you didn't have a seamless experience at our check-out. We try to make every shopping experience quick and easy, so we're disappointed we missed the mark. We know how valuable your and patience are, so we want to make sure we're thoroughly and promptly covering your needs. Your feedback is important to us as we're always improving our service. We hope you'll give us another shot at providing you with an excellent shopping experience.
improper bagging of groceries and distracted cashier service