Stop & Shop
🛒 Retail & Products · Staten Island
total experiences
replied on google
Most reported issues
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Experiences
Staff member displayed rude attitude and ignored specific slicing instructions.
unhelpful staff, long pickup wait times, and poor meat quality
Employee intentionally avoided assisting customer at the service desk.
Employee hygiene and inventory availability issues at the store.
The store is dirty, expensive, and has poor product selection.
The store is dirty with foul odors and poorly maintained equipment.
The store is unsanitary and has restricted access points.
The store has ceiling leaks, stains, and potential mold issues.
The self-checkout attendant is consistently rude and unhelpful to customers.
Staff was rude and failed to resolve a billing issue.
A rat was observed on the shelves and staff ignored the report.
Store has poor stock, broken freezers, cleanliness issues, and pricing discrepancies.
Business reply on Google
We're sorry to hear that you didn't have a positive experience with us, Joseph. We value our customers, so we want to make sure that we're providing a well-maintained store and we keep our shelves well stocked with great selection of products at the best deals. We're disappointed we missed the mark, and will work on improving. Have you tried our digital coupons in addition to our Weekly Circular? Hope this helps! https://stopandshop.com/coupons-weekly-circular/weekly-circular/. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x81l0r.
Manager refused to accept a valid company-issued Butterball check.
Business reply on Google
Hi Edward, we're sorry you didn't have a great experience at our store. It is our goal to provide the best service and products to cover all of your shopping needs. We are always improving and hope you'll give us another chance to improve your experience.
Customer charged three times due to staff error and poor service
Business reply on Google
Hi Beverley, we're sorry for any unprofessional treatment you received and understand your disappointment. We value our customers and want to make sure you always feel comfortable in our store and have positive experiences with our team. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Employees aggressively questioned customer about payment despite having a receipt.
Business reply on Google
This is very disappointing to hear, William We treat everyone in our community with dignity and respect, from our team members to our customers. If we are not meeting these standards, we are the first to investigate and course correct. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
The store carpets smell foul and shopping carts are rusty.
Business reply on Google
Hi Aziza, we're sorry to hear about the issue with our shopping carts. We want to make sure every visit with us is pleasant and comfortable, so we're disappointed we missed the mark. We appreciate your feedback as we're always improving. We look forward to providing you with a better shopping experience on your next visit.
Customer purchased spoiled meat from the supermarket.
Business reply on Google
Hi Charles, this does not meet the expectations we set for ourselves. We understand how disappointing it is to find out that products are past their prime. Your comfort and safety are our top priorities, so our team should always be maintaining our shelves with the most up-to-date products. We'd like to look into this and ask that you contact us either by phone at 800-767-7772 or through this form: https://stopandshop.com/contact-us/form/#/contact/store/service.
Store shelves are poorly stocked with low quality produce.