Stop & Shop
🛒 Retail & Products · Toms River
total experiences
replied on google
Most reported issues
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Experiences
The in-store music is excessively loud and unpleasant.
Store staff denied entry before the official closing time.
Produce is poor quality and prices are too high
Customer alleges discriminatory profiling by staff during self-checkout audits.
delivery order was not fulfilled within the scheduled time window
Store has broken equipment, expired food, dirty bathrooms, and rude staff.
Store sold multiple expired food products and staff was indifferent.
Delivery driver appeared unfriendly and unprofessional
Delivery order was cancelled without notification or timely refund.
Business reply on Google
Hi Yassmil, we're sorry to hear about the issue with your order. Your time and patience are important to us, so we want to make sure your experiences with us are seamless and enjoyable. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. We hope you can give us another chance to provide a better shopping experience.
Store layout changes make shopping difficult and confusing for customers.
Business reply on Google
Hello Colleen, we're sorry you didn't have a great shopping experience. Your comfort is a priority for us, so we strive to keep our store well organized and easy to navigate. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Order was not ready despite scheduled pickup time and notification delays.
Business reply on Google
We're very sorry to hear about your experience with our pick-up service, Davey. We value our customers and always want to make sure we're providing you with the best service possible. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Excessive wait time for pickup and poor communication from staff.
Business reply on Google
We're sorry to hear you didn't have a great experience with our curbside pickup service, Kaylah. Your time and patience are important to us, so we want to make sure we're thoroughly taking care of your shopping needs as quickly as possible. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Store shelves contain many expired food products.
Business reply on Google
Hi, this does not meet the expectations we set for ourselves. We understand how disappointing it is to find out that products are past their prime. Your comfort and safety are our top priorities, so our team should always be maintaining our shelves with the most up-to-date products. We'd like to look into this and ask that you contact us either by phone at 800-767-7772 or through this form: https://stopandshop.com/contact-us/form/#/contact/store/service.
Unsanitary conditions and leaking refrigeration units in the frozen food section.
Business reply on Google
Hi Sam, we're sorry to hear about your experience. Our team should always be working hard to maintain our store so that your visit is as comfortable as possible. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Staff were rude and failed to follow mask protocols properly.
Business reply on Google
Hi Mary Jane, we're sorry for any unprofessional treatment you received and understand your disappointment. Please know this has been shared with the store's leadership team. We are taking all matters regarding health and safety seriously and are working diligently to accommodate our customers. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x81l0r
Staff failed to address a customer not wearing a mask.
Business reply on Google
We are sorry to hear this, Jane, and understand your concerns. Please know this has been shared with the store's leadership team. We are taking all matters regarding health and safety seriously and are working diligently to accommodate our customers. If you would like to follow up to this, please reach out to us here: https://bit.ly/2x81l0r
Frozen food item was melted and refrozen before purchase.
Business reply on Google
This is concerning to hear, Kylie. We take food quality very seriously, so our freezer products should always be maintained at the proper temperatures. We're disappointed by your experience and appreciate the feedback. We'd like to look into this further and ask that you contact us either by phone at 800-767-7772 or online at https://stopandshop.com/contact-us/form/#/contact/store/service. Thank you.
Store sells expired food and produce with poor staff service.
Bakery provided incorrect icing flavor for a custom cake order.
Store is unorganized with poor customer service and lack of signage