Super 8 by Wyndham Kansas City Airport
🏨 Hotels & Travel · Kansas City
total experiences
replied on google
Most reported issues
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Experiences
Employee allegedly stole deposit money and made false claims
Business reply on Google
We appreciate your feedback and take guest concerns seriously. We’re sorry to hear about your experience during your recent stay, as we strive to provide quality service for all our guests. Your comments regarding the staff interaction and any perceived discrimination are alarming, and we will ensure that this feedback is shared with management for further review. We value your loyalty to our brand, and your concerns will help us improve our services for future guests. Thank you for taking the time to share your thoughts.
Room was dirty with insects and loud air conditioning.
Business reply on Google
We appreciate your feedback regarding your recent stay. Cleanliness and comfort are essential to us, and it’s concerning to hear about your experience. Your comments regarding the breakfast options and air conditioning will be noted for future improvements. Thank you for sharing your insights, as they help us better understand our guests' needs moving forward. We hope for a better experience on any future visits.
inadequate parking spaces and long wait times for front desk staff
Business reply on Google
Thank you for sharing your feedback with us. We appreciate your comments regarding the parking lot and front desk service. We will take your suggestions into consideration for future improvements. Your input is valuable to us as we strive to enhance the guest experience.
Unattended lobby and expired milk served at breakfast
Business reply on Google
We appreciate your feedback regarding your recent stay. Rest assured, we will address your concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.
undisclosed pet fees and poor room maintenance including safety hazards
Business reply on Google
We apologize for your experience. Our pet fee policy, including the additional deposit, is outlined on our website. We will ensure our team addresses communication issues effectively. We appreciate your feedback on the room's cleanliness and maintenance, and we will address these concerns with our housekeeping team promptly. Your valuable input helps us improve guest experiences.
Excessive noise from laundry equipment prevented sleep during the stay.
Business reply on Google
We apologize for any inconvenience you experienced. Our team strives to address guest concerns promptly. We encourage guests to reach out during their stay so we can remedy the situation. Your feedback is valuable for our continuous improvement.
Unexpected administrative charges applied to a points-based free stay.
Business reply on Google
Thank you for sharing your feedback with us. We appreciate your compliments on the room's cleanliness. Please note that the breakfast offerings may vary per location, and we regret if they did not meet your expectations. Regarding the administrative charge, we recommend guests review the terms and conditions of their booking beforehand to avoid any surprises. We value your input and will use your comments for future improvements.
The hotel room was dirty and poorly maintained.
Business reply on Google
We appreciate your feedback on your recent stay with us. We regret to learn of your experience and appreciate you bringing it to our attention. Our team always strives to ensure the highest standards of cleanliness and service. We recommend reaching out to our management directly to address your concerns further. We hope to have the opportunity to welcome you back in the future.
Poor accessibility, security concerns, hygiene issues, and inadequate breakfast service.
Business reply on Google
We regret to hear about your experience at our hotel. We value all feedback and take it seriously for improvement. Should you have any further concerns or feedback, please do not hesitate to contact our management directly at your convenience. Thank you for bringing these matters to our attention.
Front desk clerk refused to provide a pre-paid room.
Business reply on Google
We're sorry to hear about your experience. We recommend reaching out to our management team for further assistance with the issues you encountered during your stay. Your feedback is valuable to us as we continually strive to improve our services. Thank you for sharing your concerns with us.
Uncomfortable mattress and unexpected shuttle fees charged to the customer.
Business reply on Google
We apologize for any discomfort you experienced during your stay. We value your feedback to continue improving our services. Should you have any further concerns, please don't hesitate to reach out to our management team directly.
The room was unclean and the service was slow.
Business reply on Google
Thank you for sharing your recent experience with us. We regret to hear about your concerns and appreciate knowing about them to improve our services and amenities. Your feedback has been noted for review by the management team. We hope to have the opportunity to host you again in the future for a more enjoyable stay.
Room had poor maintenance, cleanliness issues, and potential mold exposure.
Business reply on Google
Thanks for choosing to stay with us, Laura! I am sorry to see you were not impressed with the room and service because of the issues you reported. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.
Unauthorized charges and poor room cleanliness with cigarette burns.
Business reply on Google
Thanks for choosing us, Daniel! Your very detailed review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. Your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Staff attempted to extort payment for a prepaid reward stay.
Business reply on Google
Thanks for choosing to stay with us, James! I am sorry to hear about the difficulties that you experienced, most especially, with the staff member you mentioned and room that did not meet your expectations. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. All the best on your future travels!
Room lacked promised carpet, breakfast items were spoiled, and room was dirty.
Business reply on Google
Thanks for choosing to stay with us, Charles! We are very disappointed to learn of your experience at our hotel, and we apologize for the many issues that you encountered especially with the room and service that did not meet your expectations. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. Thank you for taking the time to share your experience and to bring these matters to our attention.
Room had pests, poor air conditioning, and lost personal property.
Business reply on Google
Thanks for choosing to stay with us, Ashley! I am sorry to hear about the issues you had issues with the room and the blanket we were not able to find. It's important for us to impress our guests and your comments will make this goal that much more attainable.
Hotel room was unsanitary with mold and feces present.
Business reply on Google
Hi Shelby, I am so sorry to hear about the difficulties that you experienced regarding our staff, housekeeping and maintenance, I understand how this can be very frustrating. It is through feedback like yours that we are able to quickly address staff, housekeeping and maintenance issues. Thank you for taking the time to share your experience and to bring these matters to our attention.
Front desk staff were rude and delayed airport shuttle service significantly.
Business reply on Google
I am so sorry to hear about the situation that you experienced during your recent stay with us. Know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.