Super 8 by Wyndham Las Cruces/White Sands Area
🏨 Hotels & Travel · Las Cruces
total experiences
replied on google
Most reported issues
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Experiences
The hotel room was dirty with mold and stained linens.
Business reply on Google
Thank you for sharing your feedback. We’re sorry your stay did not meet your expectations. Cleanliness and room condition are important to us, and we take concerns regarding bedding, towels, bathrooms, and overall room maintenance seriously. We will review these concerns with our housekeeping and maintenance teams so the appropriate areas can be inspected and addressed. We appreciate you bringing this to our attention. Management Super 8 by Wyndham Las Cruces/White Sands Area
Security deposit was misplaced and staff provided unprofessional service.
Unsanitary room conditions and unprofessional, intimidating staff behavior.
Business reply on Google
Thank you for sharing your feedback. We take concerns regarding cleanliness, staff conduct, and guest safety seriously. However, after reviewing the circumstances surrounding your stay with our team, we do not agree with several of the characterizations and allegations made in this review. Our staff made efforts to address the concerns brought to their attention, and at no time was it our intention to make you feel unwelcome or unsafe. We welcome constructive feedback, but we also stand behind our employees when statements about their conduct do not accurately reflect our review of the situation. We regret that your experience did not meet your expectations and wish you the best in your future travels. — Management Super 8 by Wyndham Las Cruces/White Sands Area
Dirty bedding, broken room amenities, and unresponsive front desk staff.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the extremely disappointing experience you had during your stay. What you described is completely unacceptable and does not reflect the standards we aim to provide to our guests. We are especially concerned about the cleanliness of your room, the condition of the bed, and the report of a bug. This is being taken very seriously and will be immediately addressed with our housekeeping and maintenance teams. Additionally, the lack of staff availability at the front desk and the non-functioning phone and TV are issues that should never occur, and we deeply regret the inconvenience and frustration this caused—especially given your late arrival and medical needs. Your safety and comfort are our top priorities, and we also apologize for the initial room offered not meeting basic security expectations. Thank you for your feedback—it helps us improve, and we are truly sorry we let you down. Sincerely, Management
The hotel rooms were unsanitary and housekeeping failed to change linens.
Business reply on Google
Thank you for your feedback and for recognizing our front desk team member. We’re glad she made a positive impression during your stay. We do, however, take the allegations regarding our housekeeping practices very seriously. Our policy requires guest rooms to be properly cleaned and linens and towels to be handled according to our established housekeeping procedures. We do not condone the practices described in your review. We also do not make staffing decisions simply because one employee personally dislikes another. We appreciate constructive feedback regarding the condition of our rooms and will continue working with our housekeeping and maintenance teams to improve the guest experience. — Management Super 8 by Wyndham Las Cruces/White Sands Area
The hotel room was unclean and neighbors were excessively noisy.
Business reply on Google
We sincerely apologize for the condition of your room and the disturbance you experienced during your stay. What you described regarding cleanliness and noise is not acceptable and does not meet our standards. Your feedback has been shared with our housekeeping and management teams for immediate review and corrective action. We are also addressing the noise issue to ensure a more comfortable environment for all guests. We truly regret that your experience was disappointing and appreciate you bringing this to our attention. Sincerely, Management
The hotel room was dirty and contained animal feces.
Business reply on Google
Thank you for your feedback. We are very sorry for the condition of your room and take cleanliness concerns very seriously. This has been shared with our housekeeping team for immediate review and correction. We apologize that your stay did not meet expectations. Sincerely, Management
Hotel cancelled reservation dishonestly to accept higher priced bookings.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced regarding your reservation. We understand how stressful it is to travel long distances and arrive expecting confirmed accommodations, especially after a major event. Your concerns about communication and availability are taken very seriously and will be reviewed by our management team. We regret that your experience did not meet expectations and truly apologize for the impact this had on your travel plans. Sincerely, Management
The hotel room was dirty and in poor physical condition.
The hotel room had dirty carpets, broken plumbing, and missing amenities.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your stay did not meet expectations. We apologize for the concerns you experienced with the carpet, room amenities, and maintenance issues. Your comments have been shared with our housekeeping and maintenance teams for review and improvement. We also understand the inconvenience regarding limited pillows and the absence of an elevator, and we appreciate you bringing these matters to our attention. Thank you for your feedback.
hotel failed to provide housekeeping services and fresh towels
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We apologize for the concerns regarding housekeeping service and towel availability, as this is not the standard we strive to provide. Your comments have been shared with our team for review and improvement. We appreciate you bringing this to our attention.
The hotel room had plumbing issues, poor cleanliness, and unhelpful staff.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. We regret the issues you encountered with room condition, maintenance, and service, as this is not the standard we strive to provide. Your concerns regarding cleanliness, plumbing, and staff responsiveness have been shared with our team for immediate review and corrective action. We also apologize for the inconvenience regarding towel availability and any lack of timely assistance during your stay. We truly regret that your visit was impacted in this way and appreciate you bringing these matters to our attention.
The hotel room was infested with bed bugs and poorly cleaned.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding cleanliness and your concerns about bed bugs. Guest comfort and safety are very important to us, and we regret that we fell short during your visit. We are truly sorry for the inconvenience and stress this caused. Your comments have been shared with our housekeeping and management teams for review and corrective action. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future.
Unsanitary room, rude staff, incorrect reservation, and unreturned damage deposit.
The hotel room was filthy and contained a bed bug.
Business reply on Google
We are very sorry to hear about your experience. Guest cleanliness, safety, and comfort are our top priorities, and we take reports like yours very seriously. Your feedback has been shared with our team so we can investigate and address these issues immediately. We sincerely apologize for the inconvenience you experienced and appreciate you bringing this to our attention.
hotel room had stained carpets, used linens, and moldy bathtub
The hotel room was unsanitary with stains, mold, and mildew.
Business reply on Google
We sincerely apologize that your stay did not meet expectations. Your feedback regarding cleanliness, odors, and linen availability is very concerning, and we take these issues seriously. We will review your comments with our team to address these concerns and improve our guest experience. We appreciate you bringing this to our attention and regret the inconvenience you experienced.
The hotel room carpet was filthy and the room was occupied.
The hotel room was dirty with stained walls and smelly sheets.
Business reply on Google
We’re very sorry to hear about your experience. Cleanliness and comfort are extremely important to us, and it’s disappointing to learn that we fell short during your stay. Your feedback about the room condition has been shared with our housekeeping and maintenance teams so these issues can be addressed immediately. We understand how frustrating this must have been and appreciate you bringing it to our attention so we can improve.
The hotel room and bathroom were dirty and poorly maintained.
Business reply on Google
I sincerely apologize for the issues you encountered during your stay. We strive to provide a clean, comfortable, and welcoming experience for all our guests, and I’m disappointed to hear that we fell short. Your concerns regarding cleanliness, the condition of the room, and the breakfast selection are taken seriously, and I will be sharing this feedback with our team to ensure improvements are made. We want every guest to feel valued and comfortable. Thank you for bringing these matters to our attention.