Super 8 by Wyndham Missoula/Reserve St.
🏨 Hotels & Travel · Missoula
total experiences
replied on google
Most reported issues
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Experiences
Hotel refused to refund deposit for a same-day cancellation
Business reply on Google
Your feedback is very important to us, and I am saddened to hear that customer service was lacking. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations, there are many factors involved in why a reservation can/cannot be cancelled. Reservations paid online in advance are rarely able to be cancelled the day of arrival.
The business misrepresents pricing and staff are rude to guests.
Business reply on Google
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Missoula/Reserve St.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, the items listed will be researched.
Staff failed to assist with retrieving lost personal items.
Business reply on Google
I am sorry to hear how we failed in this situation. I will follow up and retrain staff on areas related to this complaint.
The hotel room was dirty, smelly, and had poor air quality.
Business reply on Google
I am sorry to hear we did not meet your expectations. We appreciate the feedback.
Front desk staff was rude and bathroom facilities had minor defects.
Business reply on Google
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Missoula/Reserve St.. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for the details, I assure you that we will follow up on everything. I am sorry we were sold out of rooms with one bed. Rooms with Two beds do cost more.
Staff denied access to common area despite prior manager approval.
Business reply on Google
Communication is a key factor. There was an obvious break down of communication and it will be looked into.
The hotel room was infested with bed bugs.
Business reply on Google
The minute we were informed, we took immediate action to eliminate the problem. A professional pest control company was on site first thing this morning to address the situation. The room will remain out of service until it is cleared by the professional pest control company.
Front desk staff were unhelpful regarding truck parking inquiries.
Business reply on Google
I appreciate your sharing this. I am really sorry the motel cannot offer their parking lot to the surounding motels and neglect our own customers. I do understand your frustration, however I know the results of allowing the parking lot to be open to anyone and everyone - it doesn't work. We know this from experience.
hotel room had stained bedding, dirty walls, and unclean carpets
Business reply on Google
The business card you have a picture of is 3901 Brooks Street. This review is on the Reserve Street property There is no room number 350. Pleae confirm that this is the Super 8 you had an issue with.On behalf of all Super 8's, I am sorry you had a negative experience.
hotel charged both cash and credit card and failed to refund
Business reply on Google
Thanks for the feedback. Sorry there was an error and staff thought you had stayed a second night. It took reaching the correct desk clerk to clear up the situation. Sorry for the inconvenience
Hotel room had dirty linens, poor drainage, and thin walls.
Business reply on Google
I am truly sorry to hear you had this experience. Sheets are changed and washed between every guest. This situation will be researched and we will also look into the hot water, there should be enough for everyone.
Hotel charged customer card for days already paid in cash
Business reply on Google
This situation will be reviewed and followed up on
Staff made discriminatory comments and the room was in poor condition.
Business reply on Google
Thanks for sharing this information. Rest assured we will look into this situation and address it appropriately.
water leaking from ceiling onto the bathroom toilet
Reserved pet room was unavailable and manager refused to assist
Staff member demanded higher payment after agreeing to corporate billing.
Slow check-in, separated rooms, and poor room quality.
Staff prevented visitor access and harassed the guest via phone.
hotel requires physical card or faxed authorization for third party booking
Hotel denied check-in due to the presence of a support animal.