Super 8 by Wyndham Newcastle
🏨 Hotels & Travel · Newcastle
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The hotel rooms and breakfast area were dirty and poorly maintained.
Business reply on Google
Thank you for sharing your feedback, Jennifer. We sincerely apologize that your stay did not meet your expectations. The condition of the rooms you described is unacceptable and does not reflect the standards we strive to provide. We understand how frustrating it must have been to have to view multiple rooms before finding one that was available, and we're sorry for the inconvenience. We also appreciate you bringing your concerns about cleanliness and the breakfast area to our attention. Your comments have been shared with our management and housekeeping teams so these issues can be addressed. We value your feedback and appreciate the opportunity to improve. We wish you safe travels and thank you for giving us the opportunity to serve you.
Double charged for room and missing basic room amenities and breakfast
Business reply on Google
Thank you for your feedback. We understand how concerning it is to see multiple charges on your card. What you experienced was most likely a **pre-authorization**, which is a temporary hold placed by your bank before check-in to verify the card and secure funds. It is **not an additional charge** and is automatically released by your bank, typically within a few business days, depending on their processing times. We're sorry to hear the rest of your stay didn't meet your expectations, and we appreciate you bringing these issues to our attention.
The hotel room was not cleaned prior to guest arrival.
Business reply on Google
We sincerely apologize for the condition of your room during your stay. This is not the standard we aim to provide, and we’re very concerned to hear about your experience. We appreciate your feedback and will address these issues with our housekeeping team to ensure it doesn’t happen again. Thank you for bringing this to our attention.
The motel owner is rude and the facility is poorly maintained.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take concerns regarding guest safety, room conditions, and customer service very seriously. We appreciate you bringing these issues to our attention and will review them with our team. Our goal is to provide a safe, comfortable, and welcoming environment for all guests, and we value all feedback as an opportunity to improve.
The hotel room floor was dirty and required mopping.
The hotel room was filthy with unwashed linens and clogged toilets.
Business reply on Google
I am very sorry for the inconvenience and bad experience you had at our property. I will definitely address this issue with my team and will do my best to provide you comfortable stay if possible in the future.
the hotel room was not cleaned properly and staff appeared unprofessional
Business reply on Google
Thank you for taking the time to share your feedback. We’re glad to hear you found the room itself to be in good condition and enjoyed a quiet stay, but we’re very sorry that the cleanliness did not meet expectations. That is not the standard we aim to maintain, and we will address your comments with our housekeeping team to ensure improvements are made. We also appreciate you noting your late check-in experience and will review this internally to ensure all guest interactions remain professional and consistent at all times. Thank you again for your honest review—it helps us improve.
The hotel room was dirty with dead bugs and hair.
Business reply on Google
Thank you for taking the time to share your feedback. We’re very sorry to hear that your room was not clean and that your experience did not meet expectations. This is not the standard we strive to maintain, and your comments regarding housekeeping and overall property condition are taken seriously. We’re glad you enjoyed the bar, but we understand that this does not make up for the issues you encountered. Your feedback will be shared with our management and housekeeping teams as we work to improve. We appreciate you bringing this to our attention.
The hotel room was unsanitary with pests, mold, and dirty bedding.
Business reply on Google
We sincerely apologize for the condition of your room and the issues you encountered during your stay. This is far below the standards we aim to provide, and your comments regarding cleanliness, pest control, and property maintenance are being taken very seriously. We appreciate you bringing these concerns to our attention, as they help us improve our housekeeping and overall guest experience. Thank you for your feedback.
Unprofessional staff, broken room amenities, and denied refund request.
Prepaid rooms were canceled without notification and staff was rude.
Business reply on Google
We sincerely apologize for the experience you had. It is unacceptable that your rooms were canceled without notice, especially after payment had been made, and that the situation was not handled appropriately. We are taking your feedback seriously and will review our booking and communication processes to ensure this does not happen again. Thank you for bringing this to our attention.
Hotel lacks accessibility, safety, and proper maintenance standards.
Business reply on Google
Thank you for taking the time to share your detailed feedback. We’re glad to hear Donavin provided helpful support and took good care of your room concerns during your stay. However, we are very sorry to hear about the maintenance, cleanliness, and safety issues you experienced. This is not the standard we aim to provide for our guests, and your comments regarding accessibility, walkways, and room condition are especially concerning. We take these matters seriously and will be reviewing them with our management and maintenance teams to address them promptly. We appreciate your honest feedback as it helps us improve.
Unprofessional staff, long wait times, and poor room cleanliness.
Business reply on Google
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered during check-in and throughout your stay, including the cleanliness concerns, maintenance problems, and lack of proper communication at the front desk. This is not the level of service or housekeeping standards we strive to provide. We also regret the confusion during your check-in and the delays you experienced, as well as the missed follow-through on requested room items. Your comments regarding cleanliness, room functionality, and breakfast offerings are being taken seriously and will be shared with our management and housekeeping teams for immediate review and improvement. We appreciate your feedback, as it helps us identify where we need to do better for future guests.
Front desk staff are consistently unavailable during the stay.
Business reply on Google
Thank you for sharing your feedback. We’re very sorry for the repeated difficulty you’ve experienced finding staff at the front desk during your stay. This is not the level of service we aim to provide, and we understand how frustrating this must have been. Your comments will be shared with our management team so we can review staffing coverage and improve responsiveness for our guests. We appreciate you bringing this to our attention and apologize for the inconvenience
hotel room had mold and mildew with unprofessional intoxicated staff
Inaccurate website amenities, lack of housekeeping, and poor property maintenance.
room was dirty with insects and management refused a refund