Super 8 by Wyndham Oklahoma City
🏨 Hotels & Travel · Oklahoma City
total experiences
replied on google
Most reported issues
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Experiences
Hotel refuses to accept card payments for incidental deposits
Business reply on Google
Thank you for sharing your feedback. We understand that our policy regarding incidental deposits can be an inconvenience for some guests, and we appreciate your perspective. Our team is trained to uphold our policies while maintaining a professional demeanor. Your comments about staff interactions have been noted for future consideration as we strive to improve guest experiences. We hope your future travels bring you more pleasant stays.
unclean room with poor amenities and inadequate refund provided
Business reply on Google
Thank you for sharing your thoughts about your recent stay. We strive to create a positive experience for all our guests, and I'm sorry to hear that this wasn't reflected during your visit. Your feedback regarding the room conditions and WiFi connectivity is valuable to us and will be taken into consideration for improvements. We appreciate you bringing these issues to our attention as we continuously work to enhance guest satisfaction. Your experience matters and contributes to our efforts in providing a better stay for future guests.
Customer experienced a forty minute delay checking into their hotel room.
Business reply on Google
Thank you for your feedback regarding your recent stay. We understand how important a smooth check-in process is after a long drive. We appreciate your insights as they help us review our procedures. Please feel free to reach out to management directly with any further concerns you may have about your experience. Your input is valuable to us and helps enhance our guest service.
clerk denied reservation and displayed rude behavior
Business reply on Google
We apologize for any inconvenience during your recent stay and appreciate your feedback. Your comments will be shared with the team as we strive to enhance our guest experience. Please feel free to reach out to our management team directly to further discuss your concerns. Thank you for highlighting the quiet atmosphere at our hotel.
The hotel room and lobby bathroom were dirty and damaged.
Business reply on Google
We're sorry to hear that your experience fell short of expectations. Please contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them effectively.
Unsanitary room conditions, safety concerns, and incorrect billing charges.
Business reply on Google
We're sorry to hear about your experience and truly value your feedback. We take all guest concerns seriously and strive to provide a comfortable stay for all visitors. Your comments will be shared with the appropriate departments for review and improvement. Thank you for bringing these issues to our attention.
breakfast items were unavailable and staff refused to provide milk
Business reply on Google
We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any specific feedback you'd like to share so we can address it accordingly.
The hotel room was dirty and lacked promised amenities and facilities.
Business reply on Google
We apologize for any inconveniences you encountered during your stay. Your feedback is valuable to us as we strive to improve our services. Please feel free to reach out to our management team to discuss your experience further.
The hotel room had poor sanitation and pest infestation.
Business reply on Google
Thank you for sharing your feedback with us. We value all guest comments and will address these concerns appropriately to ensure the best experience for future guests.
Staff refused card payment for deposit and exhibited rude behavior.
Business reply on Google
We appreciate your loyalty as a regular guest and we regret to learn about the inconvenience you faced during your recent stay. Guest feedback is valuable, and we have shared your comments with the team for improvement. For any further concerns, please feel free to reach out to our management. We strive to provide a comfortable stay for all our guests and value your input.
hotel is unsanitary with mold, smoke, and poor facility maintenance
Business reply on Google
We apologize for the experience you had during your stay. Your feedback is important to us, and we will address the issues you mentioned to improve our services. We strive to provide a comfortable environment for all our guests and regret that we fell short of your expectations. We appreciate you bringing these concerns to our attention and will work on enhancing our property.
hotel refused credit card for deposit and required cash payment
Business reply on Google
We apologize for any inconvenience you experienced during your stay. Your feedback is essential in helping us improve our services. If you have any further concerns, please feel free to reach out to our management team for further assistance.
Rude staff, poor amenities, and unpleasant odors in the hotel.
Business reply on Google
Thank you for sharing your feedback with us. We value all comments from our guests as they help us improve our services. Please accept our apologies for any inconvenience you experienced during your stay. We recommend discussing any reservation specifics directly with management for future visits to ensure a smooth check-in process. Your detailed feedback regarding the room amenities and breakfast options has been noted for review. We hope to have the opportunity to better serve you in the future.
hotel failed to provide breakfast and housekeeping services
Business reply on Google
Thank you for sharing your feedback with us. We appreciate your comments and will address them with the relevant departments to ensure the best guest experience. We value your input and will strive to improve our services for future guests.
Staff and owner discriminated against guest regarding a service animal.
Business reply on Google
We are sorry to hear about your experience at our hotel. We strive to provide a comfortable stay for all our guests. Please feel free to contact our management team directly to address your concerns and provide further feedback on your stay. Thank you for choosing our hotel, and we hope to better serve you in the future.
Hotel room contained mold and unpleasant odors with rude staff service.
Business reply on Google
Dear Tannah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am so sorry to hear about the difficulties that you experienced with our accommodations and amenities. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We take the value of your report regarding the cleanliness of our hotel. We will act on this complaint and will fix all problems as soon as possible. We take this business very seriously and assure you that management has taken all the steps to make sure that all the rooms are clean and our ultimate goal is to make sure each guest has a comfortable stay. Your satisfaction is important to us, and we will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests. Your voice is important to us and we hope you'll return to give us the opportunity to exceed your expectations of an excellent experience. Kind regards,
Manager refused to accommodate a guest with a service animal
Business reply on Google
Dear Craig, Thank you for rating your experience regarding your stay in our hotel. We deeply regret to learn that you found this experience to be so terrible due to issues that should have been immediately addressed. We assure you that each issue mentioned is being investigated and will be addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Please know we are forever working to improve guest satisfaction, and I hope you will remember our positive attributes and return to see how we have improved to impress you even more. Your voice is very important to us and we are continuously striving to improve our accommodations and services. Kind regards,
The hotel room was unsanitary with hair, stains, and bugs.
Business reply on Google
Dear Meagan, Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. I hope you will accept our sincerest apologies for these maintenance mishaps that you have encountered and that you did not receive immediate action regarding the necessity of correcting such issues as quickly as possible. It is through feedback like yours that we are able to quickly address housekeeping, maintenance, and staff courtesy issues. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
Poor staff service, inaccessible building entry, and inadequate breakfast options.
Poor room hygiene, broken facilities, and compromised building security.