Super 8 by Wyndham Rochester Mayo Clinic Area
🏨 Hotels & Travel · Rochester
total experiences
replied on google
Most reported issues
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Experiences
The hotel room and premises had a strong cigarette odor.
The hotel room was infested with roaches and had dirty linens.
Business reply on Google
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and are concerned by the issues you described. Cleanliness and courteous service are priorities for our team, and your comments do not reflect the standards we strive to provide. We take concerns like these seriously and would appreciate the opportunity to investigate them further. If you have not yet been able to speak with management, please contact the hotel directly and ask to speak with the General Manager so we can review your concerns, including the photos and videos you mentioned, and work toward an appropriate resolution. We value all guest feedback, as it helps us improve, and we appreciate you bringing these concerns to our attention.
The hotel bed was found to be covered in biological stains.
room was dingy with black mold in the shower
Unprofessional staff, dirty room, and security concerns regarding room access.
The hotel room had a strong smell of cigarette smoke.
Hotel rooms were filthy, moldy, and suffered from severe water leaks.
Staff denied check-in and exhibited discriminatory behavior toward the guest.
Hotel charged a smoking fee despite no smoking occurring.
Excessive noise from guests in the room below
excessive noise from guests in the room below
The hotel beds were sagging and the decor was outdated.
Staff refused to accommodate mobility impairment without an additional charge.
Room assignment error and poor cleanliness standards in the hotel room.
The hotel beds were worn out and caused physical discomfort.
Sewer backup in bathroom rendered the room unusable and unsanitary.
Business reply on Google
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.
Staff entered room and handled personal belongings without guest permission.