Super 8 by Wyndham Sioux City South
🏨 Hotels & Travel · Sioux City
total experiences
replied on google
Most reported issues
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Experiences
Staff was rude and the hotel location feels unsafe for travelers.
Business reply on Google
Mia We don't see you stayed with us in our system. Are you sure it was Super 8 on singing hills, Sioux city, IA. Feel free to call us at 712-255-8888 if you stayed with us and we would be happy to discuss about your stay. Thank you Front desk
excessive noise from neighboring guests and nearby freight yard
Business reply on Google
I will look into this.
Staff provided conflicting reservation information and hung up on the customer.
Business reply on Google
Charles We are pet friendly. It seems like there may have been some confusion, as we believe this review may have been intended for a different property. We strive to ensure all our guests have a great experience, and we would love the opportunity to hear more about your stay. If you have any questions or concerns, please feel free to reach out to us directly at 712-255-8888. We’d be happy to help!”
Uncomfortable beds, poor room temperature, and subpar breakfast quality.
Business reply on Google
Sorry to hear your stay wasn't all it could be. I will look into the pillows.
Hotel charged for a stay that was never checked into.
Business reply on Google
All hotels have a cancellation policy. You made a reservation and never once contacted us to cancel. As per policy we held on to the room all night for your arrival.
Guest was assigned an occupied room and the facility was dirty.
Business reply on Google
Elizabeth I am so sorry to hear that. I just want to make sure you have the correct property. Are you sure it was Super 8,2530 Singing hills blvd, Sioux City. Please call hotel at 712-255-8888 and give your contact number so I can return a call to you.
Hotel staff member yelled at guest for requesting a trash bag
Business reply on Google
Jose, I am extremely sorry for the front desk being rude. I found out who was working in that shift and we will take action on it. Thanks for letting us know.
Front desk staff refused to allow parking for a fee.
Room contained mold and rust with incorrect bed sizes provided.
The hotel failed to honor the quoted room rate upon arrival.
Business reply on Google
Not sure who you spoke to but at the property level no one would ever quote a $50 rate. I am so sorry you were lied to by someone off property or from a 3rd party company.
The hotel room had broken heating and damaged, unclean linens.
Business reply on Google
Wanda, I am so sorry about that. I will talk to my head housekeeping to remove those coverlets and old towels. Thank you for bringing to my attention.
Staff member was rude and refused to provide a receipt.
Business reply on Google
I will look into this. Thank you for taking the time to tell us about your stay.
Staff member harassed guests and entered a room without knocking.
Business reply on Google
Thanks for the review.
Staff restricted guest activities and provided poor designated areas.
Business reply on Google
Thank you for taking the time to review your stay.
hotel charged extra fees for a child during booking
Business reply on Google
Amber, I am sorry to hear that you were disappointed because we did not have enough double queen rooms. By the looks of it front desk agent was trying to give you suite room with extra $40. I will personally look into this. Thanks for letting us know.
Staff were rude regarding incidental charges and credit card policies.
Vehicle vandalism occurred in the hotel parking lot.
unjustified credit card charge for alleged microwave damage
Staff member was rude and refused service during check-in process.