T-Mobile Authorized Retailer

Employee posted a review using customer information without consent.

Staff refused to assist with purchase without using mobile app

Staff member was unprofessional and distracted by a personal phone call.

The store provides inadequate customer service and assistance.

staff failed to acknowledge or assist customer for twenty minutes

Store failed to process trade-in phone and charged customer for device

store staff unable to perform account line deletion

The store did not have the requested phone model in stock.

Staff were rude and overcharged elderly customers without explanation.

staff failed to provide assistance with customer inquiry

Staff unable to process device purchase due to poor training

Staff failed to complete the phone number transfer process.

store lacks knowledgeable staff and physical product inventory for display

staff failed to activate the phone and provided inadequate support

Staff lack customer service skills and professional experience

Staff added unauthorized charges to the customer's monthly bill.

Staff added unauthorized service plan changes to the customer account.

Company refused to release phone number and device after account holder death

Staff allegedly stealing trade-in devices and failing to resolve billing issues.

Employee refused service before the store's official closing time.