T-Mobile Authorized Retailer
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Store staff failed to verify inventory despite prior confirmation request.
insufficient staffing and unhelpful service regarding screen protector purchase
long wait times and incorrect information regarding home internet eligibility
Business reply on Google
Sorry for the long wait. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Staff members were rude and unprofessional toward the customer.
Business reply on Google
We know how important your time is and we will continue to improve our customer service! We hope you’ll visit us again so we can take care of you!
Staff members at the Saratoga Avenue location were rude to customer.
Business reply on Google
We know how important your time is and we will continue to improve our customer service! We hope you’ll visit us again so we can take care of you!
Staff provided false information and added unwanted services to the account.
The receptionist was rude and unprofessional to the customer.
Staff displayed extreme indifference and unprofessionalism toward a potential customer.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at (retailstore2809@mobileonellc.com) so we can chat!
Staff member refused service and acted rudely regarding ID requirements.
Employee provided rude and unhelpful customer service.
Business reply on Google
Hi Douglas! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
The store does not allow direct purchase of mobile phones.
Staff added unauthorized plan upgrades and failed to process trade-in promotions.
Business reply on Google
Hi Khanh Phan! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
In-store staff refuse to provide assistance and redirect customers to phone support.
Manager failed to process replacement request and lied about the status.
Long wait times and unhelpful, dismissive staff during customer interaction.
Staff provided unhelpful service and hung up on the customer.
Manager provided incorrect technical information and refused to assist with service.
Business reply on Google
Hello Taiesha N, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Ayoko.aguirre72@t-mobile.com so we can chat!
Staff refused to provide service for low-cost plan options.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at EMAIL at retialstore2809@t-mobile.com so we can chat!
Staff added unauthorized insurance and failed to activate the SIM card.
Business reply on Google
Hello we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at isaiah.santiago9@t-mobile.com so we can chat!
Staff provided false plan information and failed to honor promotional pricing.
Business reply on Google
Hi Rupal! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please email us at Retailstore2809@T-Mobile.com so we can discuss this further and come to a resolution for you.