T-Mobile Authorized Retailer
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
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Experiences
Store staff were rude and disengaged during a customer interaction.
Staff member displayed rude and unprofessional behavior toward customers.
Incorrect billing charge for equipment currently in use
Store misled customer regarding device trade-in and balance reimbursement promotion.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore2946@t-mobile.com so we can chat!
Store staff refused to accept a device upgrade return
Business reply on Google
Hi Azoth Darkblade! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
staff ignored customer who wanted to pay a bill
Business reply on Google
We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at retailstore2946@T-Mobile.com so we can get this fixed for you?
Customer ignored by staff and experienced long wait times.
Business reply on Google
We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at retailstore2250@T-Mobile.com so we can get this fixed for you?
The store employee was rude to the customer.
Business reply on Google
Hey Ilire, we want to figure out how we can make things better for you! Please email me at retailstore2946@T-Mobile.com so we can chat!
Staff failed to disclose data loss during a plan migration.
The store staff provided unhelpful customer service.
replacement phone delivery is delayed and store communication is unreachable
Replacement phone has not arrived after two months of waiting
Staff member was rude and failed to provide assistance.
Staff provided incorrect information regarding eligibility for a business discount.