T-Mobile Experience Store
📡 Internet & Cable · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to assist with account access and phone pickup.
Business reply on Google
Hi Hayley Rosado! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store representative provided false information regarding monthly billing increases.
Store locations listed online were permanently closed.
Business reply on Google
Hello, our hours are Monday-Saturday 9a-9p and Sundays 11a-6p. We were closed for Easter Sunday (4/5/26) but have been open normal hours otherwise.
The store employees are extremely slow and provide poor service.
Business reply on Google
Hi Raul! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store staff refused card payments and required cash for phone purchases.
Business reply on Google
Hello Amir, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore7654@t-mobile.com so we can discuss this further.
Staff sold a used phone as new and denied the issue.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at david.2.ferrer@t-mobile.com so we can chat!
Phones sold were refurbished, compromised, and staff could not resolve issues.
Business reply on Google
Hi Yesenia! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff added unauthorized charges resulting in an unexpectedly high bill.
Business reply on Google
Hi Akmal! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
staff failed to resolve SIM card compatibility issues
Business reply on Google
Hello! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Third-party store misrepresentation leads to unexpected insurance deductible charges.
Business reply on Google
Hi Joe ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused to assist with a defective phone exchange
Business reply on Google
Hi Chris! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff member provided poor service and added unauthorized items to order.
Business reply on Google
Hello Marina, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore7654@t-mobile.com so we can chat!
Staff made an ordering error and refused to provide a solution.
Business reply on Google
We’re sorry to hear this. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff provided no assistance and were rude to the customer.
staff failed to remove a recurring feature from the customer account
Store staff refused service to a truck driver.
Staff and management provided dishonest and unhelpful service
Staff were inattentive and payment methods were limited.