T-Mobile Experience Store
📡 Internet & Cable · Phoenix
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
excessive hold times and inconsistent information provided by customer support
Business reply on Google
Hello Amy, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. If you need additional help or support, please email me at retailstore9103@t-mobile.com so we can chat!
Lack of staff assistance for technical services
Business reply on Google
Hello Pedro, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. If you would like, please email me at retailstore9103@t-mobile.com so we can chat!
Staff provided poor assistance with a faulty phone charging port.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Carlos.Zamorano18@T-Mobile.com so we can chat!
Staff provided false information regarding phone costs and accessory charges.
Business reply on Google
Hello Ryan, We apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore9103@t-mobile.com if you have any additional concerns.
Staff ignored customers while assisting others who arrived later
Staff were unhelpful and unprofessional while ignoring the customer
Employee was rude and dismissive toward a customer needing assistance.
Staff member was dismissive and unhelpful regarding phone stock availability.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Retailstore9103@T-Mobile.com so we can chat! Retail Store Manager Ricardo
Staff member exhibited discriminatory behavior and was rude to customers.
Business reply on Google
Hello Zyttaya, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Edith Reveles, Retail Assistant Manager RAM
Staff member was rude during a brief customer service interaction.
Business reply on Google
Hello Zeonnie, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore9103@t-mobile.com so we can chat!
Staff deleted app without permission and sold reserved phone to others.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at scott.clark27@t-mobile.com, or at retailstore9103@t-mobile.com so we can chat! District Manager Scott Clark
Store associate provided unprofessional and condescending customer service.
Business reply on Google
Hi G! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Retail Store Manager Ricardo
Employee blamed customer for website activation error during store pickup
Business reply on Google
Hi Diggy ! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff provided incorrect information regarding insurance claim procedures
Business reply on Google
Hello Aviyana , we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Mark.stetz@T-Mobile.com.
Customer unable to return defective device or cancel service line easily
Business reply on Google
We’re sorry to hear this Erick. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Store staff refused to process a warranty device exchange.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore9103@t-mobile.com and I will do my best to listen and understand how I can help, assuming you will give us another chance.
Staff refused to provide support and questioned customer's account information.
Business reply on Google
_ We’re sorry to hear this, Jay. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Customer charged an in-store upgrade fee without receiving assistance.
Business reply on Google
Hello Artia , we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore9103@t-mobile.com so we can chat!
Store representative added unauthorized lines and failed to disclose service fees.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore9103@t-mobile.com so we can chat!
Staff member displayed unprofessional attitude and refused to assist with cancellation.
Business reply on Google
Hello Mike, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. - Chad