T-Mobile
📡 Internet & Cable · Indianapolis
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Company cannot locate account to unlock customer device
Customer experienced an excessive wait time for service.
long wait time with no staff acknowledgment or assistance
The sales associate provided rude customer service.
Customer left after waiting thirty minutes for service
Store employee was discourteous and refused to assist with account upgrade.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Alexander.Miles@T-Mobile.com so we can chat!
Staff member provided unprofessional service and spoke negatively about customers.
Business reply on Google
Hello Jonathan, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Alexander.Miles@T-Mobile.com so we can chat!
Customer was overcharged for a phone lease already paid in full
Business reply on Google
Hi Ben! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
staff bypassed queue for a customer who did not check in
Business reply on Google
Hi Hashim! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff failed to resolve phone claim and provided poor customer service.
Business reply on Google
Hi Ana! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Employee provided false information regarding available phone deals
Business reply on Google
Hello Jay, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Store failed to open at the scheduled time.
Business reply on Google
Hello Angellyn, we apologize for your less-than-ideal experience. Our team should always be courteous, punctual, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Retailstore2sps@t-mobile.com so we can chat!
employees refused to assist the customer in the store
Business reply on Google
Hello Lisa, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore2SPS@T-Mobile.com so we can chat!
Employee attempted to physically fight a customer during a transaction.
Business reply on Google
Hello Anthony, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit.
Staff allowed a customer entry after store closing hours.
Business reply on Google
Hello K. G, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at Alberto.Morenogarcia60@T-Mobile.com so we can chat!
Staff dismissed concerns about a phone overheating and potential fire hazard.
poor network connectivity and misleading billing practices
Poor customer service and lack of clear check-in instructions
Staff are slow and attempt to add unwanted services to accounts.
Business reply on Google
We love our T-Mobile customers and would like an opportunity to talk more about your visit! Please contact me at retailstore2sps@t-mobile.com.
Customer experienced excessive wait time to pay for phone repair.
Business reply on Google
We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at retailstore2sps@t-mobile.com so we can chat!