T-Mobile Experience Store
📡 Internet & Cable · Jersey City
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
delayed phone delivery and inconsistent information from customer service staff
Business reply on Google
Hi Arjun, Im sorry to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused service and made discriminatory assumptions about language proficiency.
Business reply on Google
We’re sorry to hear this Igor Zakharov. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Customer service staff displayed a rude and unprofessional attitude.
Business reply on Google
Hello Kathryn, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Thank you for providing this feedback.
Long wait times for order pickup at the store
Business reply on Google
Sorry for the long wait Javlon! I know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Staff provided incorrect information regarding data transfer and backup processes.
Business reply on Google
We’re sorry to hear this, Rina. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff member provided unhelpful service and refused to disclose pricing information.
Business reply on Google
Hi Tim S, it's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please email me at retailstore2941@t-mobile.com so we can chat
Staff member was rude and unhelpful during customer inquiry.
Business reply on Google
Good evening Elvira We apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you coming into our store to be serviced and hope we can win back your trust and confidence on your next visit. If you'd like to discuss your experience, please email at RetailStore2941@t-mobile.com
Staff failed to verify ID requirements before processing payment and service
Business reply on Google
Hello Cai, we apologize for your less-than-ideal experience. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at retailstore2941@t-mobile.com so we can chat!
Staff displayed arrogant behavior and ignored customer requests for assistance.
Business reply on Google
Hello Antonia, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at RetailStore2941@T-Mobile.com so we can chat!
Staff ignored the waitlist and served customers out of order.
Manager refused to assist customer and neglected store floor duties
Business reply on Google
Sorry for the long wait. We know how important your time is and we’ll continue to improve the speed in which we help customers. We hope you’ll visit us again so we can take care of you.
Store representative provided poor service and ignored the customer
Business reply on Google
Hi Vinod! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at RetailStore2941@t-mobile.com so we can chat!
Salesperson provided inaccurate trade-in rebate information resulting in higher bills.
Business reply on Google
Hi Jenny! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at RetailStore2941@t-mobile.com so we can chat!
Customer denied payment extensions and phone unlocking despite long-term loyalty.
Business reply on Google
Hello Georgy! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Inconsistent service quality between physical stores and remote support channels.
Business reply on Google
Hi Charles! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store associate refused to provide a replacement SIM card without charge.
Business reply on Google
Hi Nancy. It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future. Please feel free to contact by phone 201-779-5812 or email at michelle.granados1@t-mobile.com so we can discuss how to make your experience better.
Store staff refused to resolve an erroneous charge for a cancelled line.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at Matthew.Corrado1@t-mobile.com so we can chat! Or if you’d like I will be at the North Bergen location tomorrow if you would like to speak to me in person so we can get this resolved for you. The address is 3101 J.F Kennedy Blvd North Bergen.
Unauthorized charges added to account and unprofessional staff behavior.
Unauthorized charges and failure to process a refund for cancelled transaction.