T-Mobile Authorized Retailer
📡 Internet & Cable · Nashville
total experiences
replied on google
Most reported issues
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Experiences
The store staff requires additional customer service training.
Store failed to open during posted business hours
Employees and management are lazy and rude.
Employee misused customer data to harass them over a lost phone
Staff provided dishonest sales information and refused to assist in-store.
staff failed to assist with service cancellation request
The store lacked inventory for a specific phone screen protector.
Staff refused service unless customer purchased additional accessories or lines.
staff provided inconsistent information and bypassed the customer in line
Business reply on Google
Hello Dustin, we apologize for your less-than-ideal experience. Our team should always be courteous, respectful, and professional. We appreciate you being a T-Mobile customer and hope we can win back your trust and confidence on your next visit. Please email me at juan.zavala25@t-mobile.com so we can chat!
The store cannot be reached by phone for account migration inquiries.
Business reply on Google
We’re sorry to hear this Zach. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff members are rude and lack necessary job knowledge.
Business reply on Google
I’m sorry to hear this Rex. That’s not the experience we want for our customers! If you need additional assistance you email me at retailstore212E@T-mobile.com.
Staff ignored a disabled customer waiting for an appointment.
Business reply on Google
I’m sorry to hear this Kathryne. That’s not the experience we want for our customers! Email me at brandon.justice2@t-mobile.com if you need any additional assistance.
Staff lacked product knowledge and failed to provide adequate sales assistance.
Business reply on Google
I’m sorry to hear this Madeline. That’s not the experience we want for our customers! You email me at brandon.justice2@t-mobile.com if there is anything else I can do to assist you.
Unprofessional staff behavior and store closing earlier than posted hours.
Business reply on Google
I’m sorry to hear this Lisa. That’s not the experience we want for our customers! If there anything else you need assistance with, you can email me at brandon.justice2@t-mobile.com.
Staff member was rude and degrading to customers.
Business reply on Google
We pride ourselves on providing an awesome experience and I would love to hear more. Please email me at lukas.dunavant1@t-mobile.com so we can chat!
Customer unable to access cellular service despite multiple support attempts.
Business reply on Google
We would like the opportunity to make this experience better! Please reach out so I can set up some time with you. Can you send me an email at lukas.dunavant1@t-mobile.com so we can get this fixed for you?
Misleading contract terms and unprofessional staff behavior at the store.
poor network coverage and unauthorized credit card charges
Business reply on Google
Oh no, I'm very sorry to read this. We pride ourselves on providing an awesome experience and I want to make sure you receive that. Please reach out to me directly at Michael.Green97@T-Mobile.com so I can review and further assist. Thank you- Mike, Retail Store Manager
Store provided inaccurate information regarding shipment arrival times.
Business reply on Google
I’m sorry to hear about this inconvenience. It is our mission at T-Mobile to provide the best experience of all the carriers. If your parents are still looking a for a new phone, I will gladly help them personally . I’d love to speak with you further, please contact me at (615) 646-9262 or John,hamdanlillig1@t-mobile.com.