T-Mobile Authorized Retailer
📡 Internet & Cable · Spokane
total experiences
replied on google
Most reported issues
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Experiences
Customer service representative suggested the customer leave the provider.
Business reply on Google
Hi Ryan Sherman! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Employee left mid-transaction leaving phone setup incomplete and non-functional.
Business reply on Google
I apologize for any unprofessional service you received. That’s not the experience we want for our customers, and it sounds like we fell short this time. Please email me at retailstore4326@t-mobile.com so we can chat!
Difficult payment process and unreliable cellular network signal quality.
T-Mobile continued charging for cancelled service, sending account to collections.
Business reply on Google
We’re sorry to hear this Tonny. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Customer overcharged due to deceptive sales practices and unauthorized device protection.
Business reply on Google
We’re sorry to hear this Jordyn. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
Staff member was aggressive, rude, and demeaning to the customer.
Business reply on Google
I’m sorry to hear this Sarah. That’s not the experience we want for our customers! Can you call me at 509-626-5777 so I can get this fixed for you? Thanks Trina
Store employee stole customer phone and failed to provide trade-in credit.
Business reply on Google
I’m sorry to hear this Charles. I just returned this morning from Vacation. please Email me at Retailstore4326@t-mobile.com so we can finish getting this resolved. Sincerely, Trina Beach
Staff provided incorrect information and refused to assist with phone repair.
Business reply on Google
I’m sorry to hear this Meridith. That’s not the experience we want for our customers! Can you email me at Retailstore4326@T-Mobile.com so I can discuss this further with you? We pride ourselves on providing an awesome experience and I would love to hear more. We would like the opportunity to make this experience better! Thank-You Trina Beach
The store consistently lacks product inventory for customers.
Business reply on Google
I’m sorry to hear this Pat Starr. That’s not the experience we want for our customers! I wish we had more phones in stock right now! Unfortunately, I have no way to control was is sent to us. We would be very happy to have the device shipped to you overnight with no shipping cost. If interested please stop in and we can get this taken care of for you. Sincerely, Trina Beach
customer must repeatedly contact support to correct billing errors
Business reply on Google
We would like the opportunity make this experience better! Please reach out , so we can set up some time with you we pride ourselves on providing an awesome experience.
Customer billed twice for service that is not functional
Business reply on Google
I’m sorry to hear your experience with T-mobile has not been great. We would love to help you out at our retail store location.
The customer experienced poor service and equipment issues.
Business reply on Google
We appreciate your business.
Customer charged unexpected fees after being promised a free upgrade.
The store failed to open during posted business hours.
Staff member exhibited unprofessional and pushy sales behavior.
Store staff failed to lock doors after closing time
Regional manager lost customer phone left for charging at store
Store staff lost or stole customer phone during upgrade process
Business reply on Google
This definitely was a unfortunate incident that your trade in phone got shipped back before we got the chance to transfer your data. However, we did get the package intercepted and it will be returned to our location so your photos can be recovered.
Employee misled customer about trade-in value and billing terms