T-Mobile Authorized Retailer
📡 Internet & Cable · Tucson
total experiences
replied on google
Most reported issues
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Experiences
Employee provided incorrect information regarding international travel plans.
Business reply on Google
Hi Susan, It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Store employees refuse to assist customers and redirect them elsewhere.
Staff pushed unwanted plans and provided incorrect stock information.
Store associate displayed a rude attitude regarding a trade-in rebate.
staff failed to acknowledge or greet the customer upon entry
customer was overcharged for six months
The store seating is physically uncomfortable and inaccessible for disabled customers.
customer cannot resolve duplicate billing issues or access online account services
Store staff provide poor customer service and refuse to fix phones.
The store staff were rude to the customer.
Staff member was dismissive and manager was unhelpful during store visit.
Staff failed to locate a warranty replacement device in the store.
Business reply on Google
We’re sorry to hear this Keone. We always want to take care of you promptly, but it sounds like we missed the mark this time. We hope you’ll give us a chance to provide you with a better experience on your next visit.
employee provided false information and refused to add lines
Business reply on Google
Hi Duane! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Unauthorized line added to account by store associate
Store staff refused to print requested account verification documents.
Business reply on Google
Hi Samantha! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to make it right in the future. Thank you.
Staff failed to acknowledge or assist the customer for ten minutes.
Business reply on Google
Hi Matt! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
staff unable to process insurance deductible or provide upgrade phone
Business reply on Google
Hi Lisa! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff refused valid warranty claim and provided poor customer service
Business reply on Google
Hi Donna! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
Incorrect billing charges and unresponsive staff at the store location.
Business reply on Google
Thanks for the great feedback Jessica! We pride ourselves in having the best people on our team and we appreciate you letting us know how we're doing. Stop by if you need anything!
Store refused to honor promotional deal and provided poor customer service
Business reply on Google
Hi Sharon! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.