Take 5 Oil Change
🚗 Auto & Repair · Columbia
total experiences
replied on google
Most reported issues
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Experiences
Business damaged customer vehicle and failed to provide adequate resolution
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!
Staff upsold unnecessary services using a deceptive air filter demonstration.
Business reply on Google
Hi Miranda Kinkaid, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
The business location lacked the necessary oil for the service.
Business reply on Google
Thanks for the 5-star rating and review! We're happy our fast and friendly service lived up to your expectations. We can’t wait to see you again for your next oil change!
Unexpected environmental fees were added to the final bill.
Business reply on Google
Hi John Kwiecinski, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Undercarriage guard damaged following an oil change service
Business reply on Google
Hi Shontera Boyd, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Technician sabotaged air filter and failed to secure engine cover properly.
Business reply on Google
Thank you for giving us a 5-star rating ! We’re glad our fast and friendly oil change lived up to your expectations. We hope to see you again faster than you can buckle your seatbelt!
The customer was overcharged for an oil change and air filter.
Business reply on Google
Hi Leroy Williams, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Vehicle damage occurred following an oil change service.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Excessive wait time and inefficient service compared to other locations.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Excessive wait time for oil change and tire rotation services.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
business charged for unauthorized services exceeding approved fleet limits
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Hidden costs added after oil was already drained from vehicle
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!
Technicians failed to replace gas cap and air filter correctly.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Technician replaced wiper blades without permission and failed to provide documentation.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Staff broke the vehicle hood latch during an oil change service.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Incorrect oil type used causing engine damage and oil leakage
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Improper oil change caused engine seizure and vehicle breakdown
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Technician error caused vehicle damage requiring expensive repairs at a dealership.
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!
Technician left tools under hood and failed to install filter correctly.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (803) 999-5221 and ask for the shop manager, that would be appreciated.
Improper oil change caused engine failure and vehicle damage
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!