Take 5 Oil Change
🚗 Auto & Repair · Papillion
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Technician failed to replace oil cap causing engine damage
Business reply on Google
Hi Erin Koschwanez, thanks for your feedback. We're sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you.
Customer service is unreachable and pricing is perceived as expensive.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Staff failed to inform customer of missing oil before long wait.
Business reply on Google
Hi R Tim Jeffrey, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Technician failed to reinstall skid plate causing oil leak and damage.
Business reply on Google
Hi Sean Tomsu, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Oil change service failed to reset the vehicle maintenance notification light.
Business reply on Google
Hi Tanya Thomas, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Technician damaged air intake and refused immediate repair.
Business reply on Google
Hi Michael Heinrich, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Technicians failed to properly reattach the vehicle skid plate after service.
Business reply on Google
Hi D Combs, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Technician failed to check cabin filter and lacked necessary air filter.
Business reply on Google
Hi chris langlois, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
The business was unable to perform an oil change due to shortages.
Business reply on Google
Hi Andy MacFarlane, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
improperly tightened drain plug caused oil leak and engine damage risk
Business reply on Google
Hi lstackpole, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
The actual wait time significantly exceeded the estimated wait time.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Incorrect air filter installed and staff unable to process refund
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Technicians pressured customer to purchase unnecessary vehicle maintenance services.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Manager unprofessional behavior toward staff during oil change service
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Technician performed incomplete and incorrect vehicle maintenance service.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Technicians spilled oil over the vehicle and refused to clean it.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Oil leak caused by improper service and refusal to address damages
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!
improper oil change caused persistent vehicle oil leak
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
Improper oil change caused severe engine damage and poor customer support.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (402) 821-0179 and ask for the shop manager, that would be appreciated.
staff were disorganized and failed to communicate during the service
Business reply on Google
We're sorry you had a negative experience with us, Tesha. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at (504) 837-0670 or CustomerService@take5oilchange.com