Take 5 Oil Change
🚗 Auto & Repair · Rapid City
total experiences
replied on google
Most reported issues
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Experiences
staff overfilled engine oil and refused to correct the error
Business reply on Google
Hi Victor Rebrov, thanks for your feedback. We’re sorry to hear this and we take this seriously. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Technicians failed to perform necessary vehicle maintenance and lubrication checks.
Business reply on Google
Hi T, thanks for taking the time to leave a review. We're sorry to hear part of your visit didn't meet expectations. So that we can look into this further, please reach out to customerservice@take5oilchange.com with your name, phone number, email address, VIN number, and a few details about your visit and our team will follow up with you within 1-2 business days.
Long wait time and rude staff service.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (605) 600-5623 and ask for the shop manager, that would be appreciated.
Technicians overfilled the oil and provided inaccurate information about the dipstick.
Business reply on Google
Thank you, for the 5-star rating and review! We're glad you enjoyed our fast and friendly service. We appreciate your loyalty and hope to see you back at Take 5 faster than the blink of a blinker!
Manager displayed unprofessional behavior toward employees during a visit.
Business reply on Google
Thanks for the 5-star rating and review! We're happy our fast and friendly service lived up to your expectations. We can’t wait to see you again for your next oil change!
Technicians damaged the vehicle oil pan and refused to provide repairs.
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (605) 600-5623 and ask for the shop manager, that would be appreciated.
Staff refused to perform oil change and were rude
Business reply on Google
Hi , thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (605) 600-5623 and ask for the shop manager, that would be appreciated.
Vehicle returned with no oil after an oil change service.
Business reply on Google
Hi, thanks for your feedback. We’re sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (605) 600-5623 and ask for the shop manager, that would be appreciated.
Technician failed to reattach skid plate clips after oil change.
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!
excessive marketing messages sent to customers
Business reply on Google
Hi . Thank you for sharing your feedback about your experience. Our team works hard to provide fast and friendly service, and we’re sorry we fell short during your recent visit. We appreciate your feedback and hope to get the opportunity to impress you again soon!
staff refuse to perform requested fluid top-offs and maintenance checks
Business reply on Google
Thanks for your 5-star rating! We appreciate your feedback and can’t wait to see you again for your next oil change!
Staff were rude and prices were high.
Business reply on Google
Hi Kourtnie, thanks for your feedback. We’re sorry we fell short of your expectations. We hope to get another chance to impress you with our fast and friendly service!
The business overcharged for oil and failed to honor a coupon.
Business reply on Google
Hi, Kai-isms, we appreciate your feedback. We recommend checking our website for any applicable coupons and discounts. We hope to provide you with fast and friendly service again soon!
Staff were unable to perform the requested oil change service.
Business reply on Google
We're sorry you had a negative experience with us, Meghan. We always want our customers to leave our stores happy. If you would like to discuss your concerns, please reach out to us at (504) 837-0670 or CustomerService@take5oilchange.com
staff failed to perform oil change due to lack of knowledge
Business reply on Google
Hi Corbyn, we want to express our sincerest apologies for your recent experience. We would like to make things right. If you would like to discuss your concerns, please reach out to us at (504) 837-0670 or CustomerService@take5oilchange.com.