TechCraze
💻 Tech Services · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Poor communication, lost charger, and unprofessional service regarding laptop repair.
Phone screen repair caused Face ID failure and device overheating issues.
Excessive repair delays and poor quality work with unprofessional management.
Business reply on Google
We’re very sorry your repair took two months, that the screen was broken and later delivered to the wrong location, and that you were charged without any offer to make it right—this is unacceptable. We take responsibility for these errors and have escalated your case to management for review. We will refund the $75 service fee and will either replace the defective screen at no charge or issue a part refund; please return the laptop to the store or contact our customer service and ask to speak with the manager so we can complete the refund and replacement promptly. Thank you for bringing this to our attention so we can fix it.
Business was closed during posted operating hours
Business reply on Google
We're very sorry you arrived to find us closed despite our posted Saturday hours. We apologize for the inconvenience and will investigate and correct any incorrect hours on the door. Please check our website or call the store for current hours and we will do our best to make it right.
Technician falsely claimed water damage to charge for additional repairs.
Business reply on Google
We’re sorry to hear about your experience, and we take these matters seriously. It’s our goal to provide quality service and ensure customer satisfaction. We would like to understand what happened better and address your concerns appropriately. Please reach out to our customer service team directly so we can assist you further. Thank you for your feedback.
Technician performed unnecessary repairs and exhibited aggressive, unprofessional…
Technicians failed to repair phone and provided poor customer service
Poor repair quality and failure to replace customer's screen protector.
Staff member was unprofessional toward a customer in the store.
Unprofessional staff failed to repair phone and exhibited poor customer service.
The business failed to repair the phone correctly.
Poor communication and loss of device waterproofing after battery replacement.
excessive repair delays and poor communication regarding laptop status
Technicians damaged phone camera and audio functionality during screen repair.
Technician installed faulty screen causing permanent damage to the phone
Business was closed during posted operating hours
Business reply on Google
Lunch breaks for staff and management are mandatory daily and we are sorry that we were unavailable. There was a sign on the door clearly stating this.
The business uses non-genuine parts for iPhone repairs.
Business reply on Google
Parts are as described. We don't have a recollection of you stopping by the store before but have a great day.
The purchased iPhone has a defective battery and performance issues.
Business reply on Google
We don't have recollection of you stopping by this location but all phones and repairs have a warranty.
The business is selling gaming consoles at inflated prices.
Company failed to provide refund for defective laptop after return