TechresQ

Business reply on Google

Thank you for your review. You mentioned that you called our store regarding an inquiry, but after checking our records we could not find any communication from you regarding this matter. We take every genuine customer concern seriously. if you actually contacted us or had any experience with our business, please stop by at our store and provide the details so we can verify what happened and assist you accordingly. We are happy to discuss this with you in person and resolve any genuine concern.

Business reply on Google

We are sorry that you feel this way, but we'd like to clarify what happend. Your mother's iphone 7 was brought to us because it had a severe battery draining issue. Based on the symptoms and the condition of the device, it was most likely affected by previous drop drops or water damage. After installing a new battery, the phone unfortunately would not power on . To rule out other possible causes, we replaced and tested multiple components but the device still would not turn on . This confirmed that the underlying issue was with the motherboard, which was also likeley cause of the escessive battery draining issue. As you were informed throughout the process, the Iphone 7 is an obsolete model, and sourcing replacement parts become very difficult. We spent considerable time trying to locate the necessary parts to repair your original device. When we were unable ti obtain them, we upgraded you to a newer phone at no additional cost in an effort to resolve the situation and help you. Regarding the data, we understand how valuable photos and videos are. However, since the original al phone would no longer power on due to the motherboard failure, there was no way to access the data. We ex

Business reply on Google

Hi, we are sorry to hear about your concern. However, after carefully reviewing all our records, we could not find any record of a Microsoft surface being services by us for a windows 11 installation. Additionally, the claim that we removed and replaced your SSD does not match the work we perform in the manner described .we take our customers trust and the security of their devices extremely seriously, we would never replace or remove components without customer knowledge and authorization. If you believe this review is about our store, we kindly ask you to contact us directly with your repair receipt, invoice or any proof that your device was services by us . We will inves the matter thoroughly. If it is confirmed that we did it, we will Make it right. At Techresq Repair hub, honesty and transparency are the foundation of our business, and we stand behind every repair we perform

Business reply on Google

Hi Griffin, we’re sorry to hear that you were disappointed with your experience. We always provide our customers with the option to choose between different screen quality levels, and the final decision is entirely theirs . We do not instruct customers to choose one option over another, so we are sorry if there was any misunderstanding during your visit. Regarding the warranty, our policy- like many other repair providers, including apple- does not cover screens that has sustained physical or accidental damage after installation .Once a screen is cracked, it is no longer possible for us to determine whether any other issue is related to the part itself, which is why the warranty becomes void in those cases. That said, we genuinely value your feedback and would still like the opportunity to help. Please stop by at our store at your convenience, and we’ll be happy to inspect your device and see what we can do to assist you in the best possible way.

Business reply on Google

Thank you for your feedback we would like to clarify what occurred during your visit. You brought in two laptops and requested the swap the RAM module between them. We performed the RAM swap exactly as requested. Unfortunately, the RAM from the older laptop was not compatible with the newer laptop, which prevented it from working properly after installation. This was not a RAM upgrade service where new components were supplied or recommended by us, it was a component swap requested by the customer. We completed the work and charged only a minimal labor fee for the service provided. We always strive to help our customers and would have been happy to dicuss the compatibility options with you before and after the service we appreciate your business and wish you best with your laptops.

Business reply on Google

Hi, thank you for your review, We’d like to clarify what happened during your visit. When you initially contacted us, you requested both a battery replacement and back glass repair. However upon arrival, you changed your request to only back glass repair, which we were happy to accommodate. As part of our standard procedure at Techresq repair hub, we always perform a full device check(screen,charging port,camera, flash light etc) before starting any repair to ensure transparency and avoid any confusion later. Since your phone was turned off, we connected it to the charger to begin the diagnosis process. At that point, you left the store, and once th device powered on , we discovered pre-existing issues including significant LCD damage and sign of water damage. These issues were present before any work was started. To avoid any misunderstanding or disputes after the repair, we made the decision not to proceed with the service on the device. We always aim to be fair, transparent and professional with every customer, and we stand by our process to protect both our customers and our business. If you would like to discuss further, please fell free to reach us out or visit us again. Than

Business reply on Google

Thank you for your feedback. We have carefully checked our records but were unable to find any service under your name. If you believe there may be a mistake, please feel free to stopby our store and bring any proof of service( such as receipts or invoice). We will be more than happy to look into it and assist you. Thank you

Business reply on Google

Hi, we are really sorry to hear that you feel this way, We always try our best to provide fair pricing and quality service to everyone who visits our store. Unfortunately we are not sure what service you are referring to, but we would genuinely like the chance to understand what happened and make things right. Please feel free to stopby our store.

Business reply on Google

we are truely sorry for the inconvenience you experienced and appreciate your concern to our attention. when you brought the console back we thoroughly inspected. During our diagnosis we identified power related issue and resolved it. Regarding the disc drive concern shown in your video, we unfortunately do not have an xbox game disc available at the store to test this older generation console. however, we immediately asked you to bring it in the console back we could perform another detailed inspection and check whether a loose pr faulty flex cable might be causing the issue. We stand behind our work and we are committed to making this right.

Business reply on Google

Hi Gabriel Medrano We’re truly sorry to hear about your experience and any inconvenience caused. We always strive to provide the best service possible. According to your review, you mentioned having your screen and back glass repaired. Please note that Face ID functionality is unrelated to those repairs, and if your phone was brought in with both front and back damage, there could have been pre-existing internal issues that only become noticeable after repair. We also checked our records but couldn’t find any repair under your name. If this might be an error, we kindly ask you to review and update your feedback. However, if you did have your device serviced with us, please visit our store or contact us directly — we’d be happy to inspect the phone and do everything we can to help resolve the issue. We value all our customers and never miss a promised follow-up. Thank you for bringing this to our attention. – Techresq Management

Business reply on Google

Hi Alex, We are sorry to hear about your experience. After inspection your device, we found that the screen had suffered physicial damage, which unfortunately voids our warranty. If there had been no physical damage, we would have gladly replaced the screen under our warranty policy. We understand how frustrating this situation can be and are always here to assist within the limits of our warranty coverage. Please feel free to reach out if you have any other concerns or questions. Best regards, Techresq management.