Texas Roadhouse
🍽️ Restaurants · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
The meat served was consistently overcooked and burnt.
Customer felt unwelcome and overlooked by staff
Steak was overcooked and green beans were cold and flavorless.
Poor service, missing silverware, and food caused stomach discomfort.
Business reply on Google
Ivaleen, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Long wait times, missing menu items, and poor food quality.
The restaurant failed to place the order and refused to expedite.
Slow service, unprofessional staff, and inconsistent food quality.
Incomplete order and poor service from the waitstaff
The steak was bland and poorly prepared.
The quoted wait time was inaccurate causing a long delay.
Slow service, missing appetizer, and incorrectly cooked steak.
Business reply on Google
We are so sorry to hear this. We typically provide Legendary Food & Legendary Service, but it sounds like we fell short for you. We'd like the chance to follow up with you in the next few days. Please connect with us: https://www.texasroadhouse.com/contact-us
Excessive wait time and food served cold
Long wait times, overcooked steaks, and poor service from the waiter.
Business reply on Google
Carly, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form
The restaurant failed to provide bread and served appetizers after entrees.
Business reply on Google
We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let a manager know before you leave the restaurant. We will try to fix any issue brought to our attention.
Customer identified a staff member with a history of theft.
long wait times and incorrect food preparation
Business reply on Google
We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let a manager know before you leave the restaurant. We will try to fix any issue brought to our attention.
Incorrect food orders and poor service responsiveness
Business reply on Google
Thank you so much for the 5-star review!
Incomplete takeout order with burnt and inedible ribs.
Business reply on Google
We are so sorry to hear about your To-Go order. Letting our guests down is never our intention. Please copy and paste the text from your post into our contact form and our team will reach out to you in the next few days: https://www.texasroadhouse.com/contact-us.
incomplete takeout order provided by the restaurant
Business reply on Google
Eagle We are so sorry to hear about your To-Go order. Letting our guests down is never our intention. Please copy and paste the text from your post into our contact form and our team will reach out to you in the next few days: https://www.texasroadhouse.com/contact-us.
Excessive wait time and poor quality of food served
Business reply on Google
Melisha We are so sorry to hear this. We typically provide Legendary Food & Legendary Service, but it sounds like we fell short for you. We'd like the chance to follow up with you in the next few days. Please connect with us here: https://www.texasroadhouse.com/contact-us