Texas Roadhouse
🍽️ Restaurants · Cheyenne
total experiences
replied on google
Most reported issues
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Experiences
The seating staff displayed unprofessional behavior and poor communication skills.
Multiple steaks were undercooked or overcooked and side dishes were poor quality.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
plastic skewer found in child's meal and multiple food quality issues
Business reply on Google
Lindsay, we are sorry you didn't enjoy your visit with us. We'd like the chance to learn more and follow up with you in the next few days. Please connect with us here: https://www.texasroadhouse.com/contact-us/form
Hostess repeatedly skipped the customer in the seating queue
Staff failed to seat or serve the customers in a timely manner.
Server failed to provide service and check on the table.
Poor service timing and low quality appetizer ruined birthday meal.
Business reply on Google
Michelle, we're so glad to hear it! Hopefully we'll get to see you again soon!
Poor food quality and lack of service at the bar.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
The steak served was overcooked.
Business reply on Google
morris17, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form
Incorrect food preparation and overcharging for beverages.
Business reply on Google
Thank you for your review. We hope to see you again soon!
The prime rib served was chewy and contained excessive fat.
Staff cleared the table while the customer was still dining.
excessive wait time exceeded the initial estimate provided by staff
Business reply on Google
We're so sorry to read this. We never want to upset our guests. We will communicate with our team so we can make sure we are providing the best experience for our guests. We hope you can give us another chance in the future.
long wait times and inflexible seating and billing policies
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
Steaks were prepared incorrectly and drinks were poor quality.
The prime rib was burnt, dry, and difficult to eat.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to follow up with you in the next few days. Please connect with our team: https://www.texasroadhouse.com/contact-us.
waiter provided poor service and failed to clear the table
Business reply on Google
Mariah, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
poor greeting process, long wait, poor food quality, and ignored service
Business reply on Google
Jennee, This is disappointing to hear. We are so sorry for this and want to make things right. Please contact our Guest Relations team by copying and pasting your review and any other important details so we can learn more about this and reach out: https://www.texasroadhouse.com/contact-us.
Staff exhibited rude behavior and failed to provide expected service.
Business reply on Google
Tracy We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let us know before you leave the restaurant. We'll fix any issue brought to our attention.