Texas Roadhouse
🍽️ Restaurants · Columbus
total experiences
replied on google
Most reported issues
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Experiences
The steak served was of poor quality and tough.
The restaurant failed to cook the steaks to the requested temperature.
Restaurant forced party to wait outside despite having a reservation.
Incorrect food preparation and missing utensils for a to-go order.
undercooked food and suspected food poisoning after dining
The restaurant failed to cook the steak to the requested temperature.
Inattentive service, incorrect food preparation, and missed birthday celebration.
Business reply on Google
Christine, we are sorry to hear this! We take a lot of pride in our food and service, but it seems like what you received wasn't legendary and we really let you down! If you would like to provide more details about your recent visit, please reach out to our team: https://www.texasroadhouse.com/contact-us.
Poor food quality and rude service during a birthday dinner.
Business reply on Google
Grace, we are so sorry you did not completely enjoy your visit. We never want to upset our guests. If you would like to provide more details about your recent visit, please fill out our contact form: https://www.texasroadhouse.com/contact-us.
Server failed to provide refills and extra plates
Food quality and portion sizes have declined significantly.
Poor food quality and unprofessional staff behavior during a meal.
Steak served raw and poor customer service regarding refund and billing
Customers forced to wait despite many empty tables being available.
Business reply on Google
We are so sorry to hear this. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Takeout order was missing items and store refused a refund.
Long wait time resulted in cold and dry food quality.
Business reply on Google
Renee, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
hair found in bread and poor quality steak served
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to follow up with you in the next few days. Please connect with our team: https://www.texasroadhouse.com/contact-us.
Inattentive staff and long wait times for carryout orders.
Business reply on Google
Jelena, we’re sorry to see this review. We hope you’ll give us another chance in the future.
Server provided inattentive service and failed to deliver requested items.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to follow up with you in the next few days. Please connect with our team: https://www.texasroadhouse.com/contact-us.
Server ignored dietary restrictions and failed to address pork in food.
The restaurant failed to cook the steak to the requested temperature.