Texas Roadhouse
🍽️ Restaurants · Cranston
total experiences
replied on google
Most reported issues
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Experiences
The side dishes were unappealing and the steak contained excessive gristle.
Business reply on Google
Olivia, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Staff allegedly kept personal property left at the table
Incorrect food order, missing items, and long wait times for service.
Steaks were prepared incorrectly and staff argued with the customer.
The restaurant does not allow customers to wait inside for parties.
The food was poor quality, lacked seasoning, and items were missing.
Manager refused to adjust an accidental overpayment on a gift card.
Bartender failed to place order and charged for drinks after delay
Server was unprofessional and customer was struck by dirty dishes.
Business reply on Google
Joseph, thank you for taking the time to share your experience. I am genuinely sorry that your visit did not meet your expectations. It is never our intention to make a visit difficult or upsetting for our guests. I appreciate your feedback and thank you for letting us know how we can improve the experience for you and all our guests moving forward. If you would like to reach out, please connect with our Guest Relations team: https://www.texasroadhouse.com/contact-us.
Hostess displayed hostile and unprofessional attitude toward customers.
Missing takeout item and delayed refund processing
online orders are delayed and frequently missing side items
Long wait times and poor food quality for takeout orders.
Customer waited over an hour for a promotion and received nothing.
Business reply on Google
We are so sorry to hear this. We typically provide Legendary Food & Legendary Service, but it sounds like we fell short for you. We'd like the chance to follow up with you in the next few days. Please connect with us: https://www.texasroadhouse.com/contact-us
The chicken tenders were smaller than expected and sauce was unavailable.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
missing items and poor quality food in takeout order
Business reply on Google
We are so sorry to hear about your To-Go order. Letting our guests down is never our intention. Please copy and paste the text from your post into our contact form and our team will reach out to you in the next few days: https://www.texasroadhouse.com/contact-us.
Order was delayed, incomplete, and served cold due to poor management.
Business reply on Google
Kelsey we are so sorry to hear about your to go order. Letting our guests down is never our intention. Please copy and paste your text from your post into this form, and we'll follow up with you in the next few days.: https://www.texasroadhouse.com/contact-us
Steak was undercooked and shrimp was served cold.
Business reply on Google
Kaden we are sorry to hear this! We take a lot of pride in our steaks, but it seems like what you received wasn't legendary and we really let you down! If you would like to provide more details about your recent visit, please contact us here: https://www.texasroadhouse.com/contact-us
Foreign object found in food order with repeated incorrect items
Business reply on Google
Nicole we are so sorry to hear about your carry out order. Letting our guests down is never our intention. We'd like the chance to follow up with you in the next few days. Please connect with us here: https://www.texasroadhouse.com/contact-us
Long wait times and incorrect food orders received.
Business reply on Google
Z thank you for the 4-stars!! 😊