Texas Roadhouse
🍽️ Restaurants · Fort Worth
total experiences
replied on google
Most reported issues
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Experiences
Waitress failed to perform birthday celebration and lacked customer service skills.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Front desk staff were rude and mocked the customer.
Staff delayed pickup of ready food despite customer inquiry.
Long wait despite reservations and unprofessional staff behavior
Steel wire found in food posing a serious choking hazard
staff removed reservation from list without notifying the customer
Staff touched a dog while on duty in the dining area.
The burger was partially eaten and the ribeye was overcooked.
restaurant failed to provide reserved seating for a large party
Long wait time for food and poor management response
Poor waitlist management and unhelpful staff communication regarding seating.
Business reply on Google
Erica, we are so sorry you did not completely enjoy your visit. We never want to upset our guests. If you would like to provide more details about your recent visit, please fill out our contact form: https://www.texasroadhouse.com/contact-us.
Poor service, incorrect food order, and long wait times.
waiter failed to check on table and steak was undercooked twice
Business reply on Google
We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let a manager know before you leave the restaurant. We will try to fix any issue brought to our attention.
restaurant staff improperly reheated a partially eaten steak
Poor food quality and inattentive table service.
Staff failed to acknowledge the birthday celebration as requested.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
The restaurant served overcooked and poor quality food for a high price.
Steaks were cooked incorrectly and ribs were dry and inedible.
Business reply on Google
Phaedra, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
Poor service, cold food, and rotten ingredients served at the restaurant.
Business reply on Google
Hello hawaiianshirts2003, we're truly sorry to hear about your recent experience at our location. Your feedback is invaluable and we take your concerns seriously. We strive to provide excellent service and quality food, and it's clear we fell short during your visit. We'll address these issues with our team to ensure a better experience in the future. Thank you for bringing this to our attention.
The steak ordered online was dry and difficult to cut.
Business reply on Google
Fluffy, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623