Texas Roadhouse
🍽️ Restaurants · Indianapolis
total experiences
replied on google
Most reported issues
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Experiences
Server ignored allergy warnings and harassed customers after being replaced
Long wait time and poor communication regarding seating and birthday service.
Business reply on Google
Erica, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Staff ignored customer and provided poor service during order pickup.
Business reply on Google
Emily, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
The steak was prepared incorrectly twice despite specific instructions.
Business reply on Google
Nancy, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Food was served cold and improperly prepared after being sent back.
Multiple food preparation errors and poor management response during dinner service.
Inattentive server and long wait times for poorly prepared food.
The ribs were dry and appeared to be leftover food.
Restaurant refused to accommodate a large party despite available seating options.
Excessive wait times and poor management response to service failures.
Long wait times and server failed to place appetizer order.
Steaks were served raw and customer service is unresponsive.
The restaurant consistently fails to include all items in takeout orders.
The restaurant frequently fails to provide the complete order.
Business reply on Google
Oscar, thank you for reaching out to us. It sounds like we had a very hard time getting it right for you. We'd like for you to get these details to our Guest Relations team so they can help. Please copy and paste what you have in your post into our contact form so that we may assist you further: https://www.texasroadhouse.com/contact-us.
repeated missing items and poor quality of food in takeout orders
Business reply on Google
Deveney, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
Long wait times for food and poor quality of meal served.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
The steak was mostly fat and not cooked as requested.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
Long wait times and poor service from staff
Business reply on Google
The, thank you for bringing this to our attention. We'd like for you to get these details to our Guest Relations team so they can help. Please copy and paste what you have in your post into our contact form so that we may assist you further: https://www.texasroadhouse.com/contact-us.
Incomplete order, poor food quality, and refusal of refund by management.
undercooked food and incorrect billing by the server
Business reply on Google
Lavida We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let us know before you leave the restaurant. We'll fix any issue brought to our attention.