Texas Roadhouse
🍽️ Restaurants · Pittsburgh
total experiences
replied on google
Most reported issues
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Experiences
Poor communication and rude staff regarding party seating policy
Inconsistent food quality and poor service regarding menu availability
The food quality did not meet the customer's expectations.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
Overcooked steaks and poor service from the waitstaff
The food served was flavorless and poorly cooked.
inconsistent food quality and failure to follow specific steak preparation instructions
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Inconsistent steak preparation and poor management customer service.
The general manager is perceived as unfriendly and unprofessional.
Business reply on Google
Darryl, thank you so much for your 5-star review! If you go to texasroadhouse.com and sign up for our VIP Club you will receive a free appetizer within the first 24-48hrs. Then you will receive goodies every year on your birthday, anniversary of when you sign up and if your location decides to send anything else out. You could also download our free mobile app and earn delicious rewards that way! See you soon! 😊
Staff required customer to wait outside in freezing weather for order.
Poor seating, slow service, overcooked food, and suspected food poisoning.
Business reply on Google
We're so sorry to read this. We never want to upset our guests. We will communicate with our team so we can make sure we are providing the best experience for our guests. We hope you can give us another chance in the future.
Poor service, incorrect food orders, and dirty utensils provided.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Deceptive payment tablet charges and poor food quality.
Business reply on Google
We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let a manager know before you leave the restaurant. We will try to fix any issue brought to our attention.
Contaminated food caused severe illness and food poisoning.
Steak was consistently cooked to the incorrect temperature.
Business reply on Google
p00lboydave, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
Steak was improperly cooked and management provided inadequate service recovery.
Business reply on Google
We are so sorry to hear this. We typically provide Legendary Food & Legendary Service, but it sounds like we fell short for you. We'd like the chance to follow up with you in the next few days. Please connect with us: https://www.texasroadhouse.com/contact-us
Foreign object found in food with poor management response.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down and we sincerely appreciate you bringing this to our attention. We will communicate with our team so we can make sure we are providing the best food and service possible to our guests.
long wait time and poor food quality for pickup order
Business reply on Google
ortal, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form or call us at 1-800-839-7623
Incomplete order and poor quality food with inadequate resolution provided
Business reply on Google
Zuri We are so sorry to hear about your to go order. Letting our guests down is never our intention. Please copy and paste your text from your post into this form, and our team will reach out to you in the next few days.: https://www.texasroadhouse.com/contact-us
The restaurant served moldy cheese with the customer's chili order.
Business reply on Google
Kelly we are so sorry to hear about your meal. Please contact us here https://www.texasroadhouse.com/contact-us with details from your review so we can follow up with you.
Staff ignored food allergy instructions resulting in unsafe meal preparation.
Business reply on Google
Gretchen, we are known for Legendary Food & Legendary Service. But t sounds like you didn't receive that experience during the visit you've rated. We'd like the chance to learn more and follow up with you in the next few days. Please connect with us here: https://www.texasroadhouse.com/contact-us/form.