Texas Roadhouse
🍽️ Restaurants · Williston
total experiences
replied on google
Most reported issues
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Experiences
The restaurant does not serve real butter with their meals.
Business reply on Google
Roupen, we're so sorry to read this. We'd like the chance to learn more about what happened during your visit and follow up with you in the next few days. If you would like to reach out, please connect with our Guest Relations team: https://www.texasroadhouse.com/contact-us.
Incomplete food order and inability to reach staff for resolution.
Business reply on Google
Andrew, we are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
The pulled pork was poorly prepared and lacked seasoning.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
Poor food quality and inadequate service recovery by management
The to-go order was incomplete and required a return trip.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
A dead insect was found inside the salad.
Staff separated family members by race and placed them near bathrooms.
Business reply on Google
Dewayne, we’re sorry to read this and appreciate you bringing it to our attention. We’d like the chance to learn more about what happened and follow up with you. Please reach out to our Guest Relations team here so we can help: www.texasroadhouse.com/contact-us
Cold food, incorrect drink orders, and poor management response.
The sweet potato was missing the paid extra toppings.
Business reply on Google
Penny, thank you for your comment. We'd like for you to get these details to Guest Relations so they can help. Would you please paste what you have in your post from here into our form. https://www.texasroadhouse.com/contact-us/form
The food quality does not justify the high price point.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
The food quality was inconsistent and below the chain's standard.
The food quality was poor and the drinks were watered down.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
poor service and unsatisfactory food quality at Texas Roadhouse
Poor service, long wait times, and incorrectly prepared food items.
Business reply on Google
We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Waitress failed to communicate unavailable menu items and neglected drink refills.
Business reply on Google
We’re so sorry. It is never our intention to let our guests down. We sincerely appreciate you taking the time to let us know how we can improve.
Unsanitary staff behavior, excessive wait times, and undercooked food quality.
Business reply on Google
Branden We are so sorry to hear about your visit with us. Letting our guests down is never our intention. Please copy and paste the text from your post into this form and we'll follow up with you in the next few days: https://www.texasroadhouse.com/contact-us.
Foreign object found in food posing a choking hazard
The ribs served were dry, tough, and of poor quality.
Business reply on Google
Alexander we are so sorry to hear about your visit with us. Letting our guests down is never our intention. We'd like the chance to follow up with you in the next few days. Please connect with us here: https://www.texasroadhouse.com/contact-us
food was unseasoned, missing sauce, and served cold
Business reply on Google
Alex we are so sorry to hear this. We typically provide Legendary Food & Legendary Service, but it sounds like we fell short for you. We'd like the chance to follow up with you in the next few days. Please connect with us here: https://www.texasroadhouse.com/contact-us
The restaurant bathrooms are unsanitary and have not been cleaned.
Business reply on Google
Laurie We are so sorry you didn't completely enjoy your last visit with us. If you ever are unsatisfied again, please let us know before you leave the restaurant. We'll fix any issue brought to our attention.