The Austin Cell Phone

Business reply on Google

Hi, the part you forgot to mention in this review is that the metal frame that holds your iPad screen was bent. In order for the glass repair to work it needs to sit flush because it's glass. Any bend in the frame will cause the glass to lift and no sit flush. There was damage to the frame when we received your iPad & we still had to bend it back which did cause impressions on the metal frame from the tool we use. This was all explained to you. The screen was successfully repaired & you left apparently happy so you can imagine the surprise of this review. Also as an update, you had called us after leaving this review demanding a full refund. We will gladly put back on the broken screen & refund your money as we explained on the phone but you declined. It makes us wonder what your true intentions are. We do our best to provide a premium repair service & work with our customers whenever things don't go as planned.

Business reply on Google

Thanks for your feedback Adeline and I understand your frustration. For all repairs we do we always mention that our warranty is no longer valid if the phone gets damaged again and in this case the screen was cracked. I'm not sure if this was offered when you came in but we can work with you on a discounted repair considering the circumstances. We always do our best to work with our customers to provide a positive experience.

Business reply on Google

Hey Kenny, I appreciate your feedback but there must have been some sort of major miscommunication. What we often see happen is when calling in to get a quote we're given a completely different model than what they really have. If we truly did misquote you (unlikely) then I'm sorry for that. There's no way we can honor that repair quote and nobody else will even come close. We are very competitive when it comes to our repairs and can repair most models other repair shop's can't. You can also save yourself some money by doing it yourself which I wouldn't recommend. Best of luck finding another quality repair shop that can do your repair.

Business reply on Google

Hi Joy, I appreciate your feedback but you're leaving an important part out of this review. You dropped your phone which caused the damage and while you were here you also admitted to it. Our warranty doesn't cover damage after the repair, that's how any warranty works. I realize that it sucks having your phone damaged so soon after getting it repaired and the least you can do is own up to it instead of blaming us. I wish you the best finding another "legit" repair shop that will warranty you damaging the phone again. From my knowledge they don't exist.

Business reply on Google

Hi John, thanks for the feedback. I completely understand your frustration of cracking your phone shortly after getting it repaired. We include a 90 day warranty on all of our repair and unfortunately it doesn't cover damage. We use the highest quality replacement parts that are just as durable as factory. We can work with you on a discounted repair so feel free to get in contact at 512-432-5528 for more info.

Business reply on Google

Hi Leith, thanks for your feedback. We include a 90 day warranty on all of our parts and unfortunately the warranty doesn't cover breaking if again. All of our parts are premium aftermarket products that are as durable as the original. I completely understand your frustration of damaging your phone again right after getting it repaired and we can work with you on a discounted repair. Feel free to get in contact with us at 512-432-5528.

Business reply on Google

Thanks for the feedback, there are some things that simply don't have value. Next time try calling ahead to see if we'll buy whatever your selling like we suggest on our site. Good luck selling whatever we couldn't buy on eBay.

Business reply on Google

Hi Ash, I am sorry to read your review of our business. I do not have an record of you as a customer of ours but if you are please contact us about your experience at 512-432-5528 or send us an e-mail at Support@TheAustinCellPhone.com. We take our business and our customers seriously. We are always respectful, helpful and courtesy to every person who walks into our store. The review you left our business sounds very uncharacteristic of us but if we indeed failed you we would like to know more on how we came across as rude so we can make the necessary changes. Hope to speak to you soon.

Business reply on Google

Sorry to hear about the problem with the iPhone repair and I am surprised of how you described our service. We always have the owner confirm, before leaving, that the item we repaired is working correctly. Whenever an issue arises we never treat our customers rude or try to argue that it is not under warranty unless the part is damaged or has been in contact with water. This is something we tell every customer before they leave. I do not recall your name as a customer or recall the scenario you are describing so contact us about how we can fix this situation.

Business reply on Google

Hello, I am sorry to hear about your issue with the iPad. This is the first time hearing about the glass separation. We warranty all of our repair work including the replacement part. If the glass was coming up as you described we would have fixed the issue for free. We explain our warranty whenever the item is picked up. Also, I have never seen the glass crack without any type of fall or hard bump irregardless of the glass separating as you described. Our customers experience is important to us and I wish to you work with you on replacing the glass again at our cost. You can contact us at the store so we can explain the details.

Business reply on Google

Casey, I am sorry to hear that you had a bad experience with us. It is impossible for us to sell a water damaged phone. For every phone we sell that is the first thing we check for. Any sign of water damage we automatically recycle it since there is no guarantee with a water logged phone. We have been doing this for years. Although I am sure that you believe you did not drop the phone in water it does not take much to damage a iPhone with water. A quick spill can even kill it. One thing is for certain, we did not sell it to you with existing water damage. I am still willing to work with you on replacing the phone at a deep discount. We are not a scam company and we care about our customers. Give us a call tomorrow and ask for me, Alfonso, so we discuss what other options are available.

Business reply on Google

Hello, Thank you for your review however I must disagree with your version of events and think your review is unfair. We do a lot or repairs and we are very competitive when it comes to pricing. It is true that with your repair there was an issue with the home button not aligning correct which caused the Siri issue. We did however identify the problem and fixed it without any additional charge to you. We did complete the repair and was courteous the entire time. Besides the minor hiccup with the home button the repair was completed to your satisfaction. In regards to the missing screws I doubt that is possible. Every screw on the iPad is crucial to the complete repair. We have a system to make sure every screw we take out we put back in. While your review on our business is your opinion which I respect, we are much better than the 1 star review you left. In the future I welcome you give give us another chance to show you how great we are.