The FIX - Phone Fix, Tablet Fix & Accessories in Northstar Mall
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Business provided non-original screen and failed to perform repairs correctly.
Store demanded extra fees and returned device with new screen damage
Unreliable repair service with price increases and poor communication.
unauthorized repairs performed resulting in significantly higher charges than quoted
The replacement screen shattered easily and the service was overpriced.
Poor quality screen repair and failure to apply waterproof seal.
Repair caused internal phone damage and business refused a refund
The phone case is poor quality and does not fit correctly.
Technician failed to properly repair phone after multiple return visits.
poor quality repair and unhelpful staff caused phone malfunctions
Repair shop damaged phone speaker and refused to accept responsibility.
The store charges high prices for low quality phone accessories.
Business reply on Google
Dear Christopher Trujillo, Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We always aim to provide both quality products and excellent service, and we deeply regret that we fell short in your case. Regarding pricing, we offer premium products to ensure the best protection for your devices, and our prices reflect the quality of the items we provide. We understand that this may not have met your expectations, and we appreciate your honesty in sharing your concerns. As for the products you received, we offer a range of options to cater to different preferences and budgets, including higher-end accessories. We would be more than happy to address any concerns you may have regarding the quality of the items you purchased. Please reach out to us at 210-749-7388, and we'd love to find a solution that works for you. We truly value your business and would like to make things right. Thank you again for sharing your thoughts, and we hope to hear from you soon. Best regards, jamal Business Manager
The business sold a counterfeit screen after misrepresenting its quality.
Business reply on Google
Dear Lee McPhatter, Thank you for your feedback. We sincerely apologize for any inconvenience you've experienced. We take customer satisfaction very seriously and want to address your concerns. We offer a variety of screen options, including Incell, OLED, and OEM (Original Equipment Manufacturer) screens. The type of screen used in your repair depends on your specific choice at the time of booking, and we make sure to proceed with the option selected. Upon reviewing our system, we were unable to locate your name or any record of a repair under your details. However, we are more than willing to investigate further and resolve any issues you may be facing. Please don't hesitate to contact us directly at 210-749-7388, and we will do our best to ensure your complete satisfaction and address any concerns. Your comfort and satisfaction are our top priority, and we look forward to resolving this for you. Best regards, Jamal Business Manager
customer charged twice after initial cash payment for a phone case
Business refused to repair a faulty previous service.
Store attempted to sell an older phone model as new
Business reply on Google
As the owner of the business, I want to clarify that the situation described in your review is not accurate. We take all customer concerns seriously and are committed to resolving any issues. I encourage you to reach out directly to us so we can address this matter and ensure your satisfaction. Leaving multiple negative reviews from different accounts will not help resolve the issue. Please contact me directly at 210-749-7388, and I will personally take care of the situation. We value your business and want to make things right. and same as i mentioned leaving more bad reviews will not fix the issue thank you and my apologies about the incovenience thank you.
The replacement battery provided by the business is defective.
Business reply on Google
Dear Denise, We sincerely apologize for the inconvenience and frustration you experienced with the battery you purchased from us. Your satisfaction is our top priority, and it's disheartening to hear that you've encountered issues with not just one, but two batteries. We completely understand your frustration, and we're truly sorry for any inconvenience this has caused you. Defective batteries can sometimes slip through quality control, despite our best efforts to ensure the highest standards. To make this right, we would like to offer you a complimentary battery replacement, as well as a full inspection of your device to ensure everything is functioning properly. Please bring your device to our store at your earliest convenience, and our team will take care of everything for you. Once again, we apologize for the inconvenience, and we appreciate your understanding and patience. Your satisfaction is important to us, and we're committed to ensuring you have a positive experience with our services. Thank you for bringing this matter to our attention, and we look forward to resolving it for you.
Repair shop used non-genuine parts and refused to fix faulty work.
Business reply on Google
This message is not for Xavier Gonzales; it is for our honest and valuable customers. We appreciate every customer who walks through our doors and trust us with their device repairs. However, we must address a recent review that does not accurately reflect our commitment to quality service. We understand the frustration experienced by the individual who left the review, but we feel compelled to share the full story. This customer had his device repaired by us, benefiting from a generous discount. Unfortunately, despite our assurances, he returned with a damaged device, demanding free repairs under warranty. We regretfully had to inform him that the damage was not covered, as it resulted from mishandling post-repair. Subsequently, a negative review appeared, allegedly from the customer's significant other. When he returned, denying any association with the reviewer, we stood firm, citing our policy regarding abusive behavior towards our staff. However, a later admission revealed that he and his girlfriend were indeed responsible for the review. Regrettably, we cannot compromise our principles by rewarding deceitful behavior. We prioritize honesty and integrity in all our dealings, a
The replacement battery failed shortly after the thirty day warranty expired.
Business reply on Google
hello Gia this is Memo from the fix.i know you talk with my manager he told you, you can come and we can check why your battery is bad and check we can help you about that we replace your battery at june and its october if you come here i will help you
Customer was overcharged for a phone case and denied a refund.
Business reply on Google
Hello Mam i m the owner the fix i think there is something wrong with the price bec our prices 29,99 34,99 39,99 it depeny protection and brand + we give free screen protector my name is Ali if you visit us tuesday or other day i really want to help you i can refound , or change with which one you like or i can refound the difference if you like your case i really sorry again for this mistake if they say 25 and chary you 35 i need to fix that thank you for your understanding