The FIX
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
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Experiences
The repair service damaged the phone screen and disabled touch functionality.
Phone damaged during screen repair and store refused to fix it
Business reply on Google
First thing is that we fixed screen or display. You had issues with proximity cable and battery. If screen issue then we can take care of it ( in 30 days) . Thank you anyway. You came after that I already talk with you about misunderstanding.
merchant refused to honor a lifetime warranty for screen protector replacements
Business reply on Google
We are really sorry for inconvenience.
Faulty screen replacement caused battery failure and destroyed the phone.
Business reply on Google
We respect your opinion but we don’t know who are you and when you fixed phone. If your phone in our under warranty then we can try resolve the issue. Thank You.
The business replaced the original screen with a faulty one.
Business reply on Google
Sorry my friend I don’t understand.
Replacement screen quality is poor and caused battery issues.
Business reply on Google
Sorry for your inconvenience.You know display is glass, new phone also break if somebody drop after purchase. It’s totally unfortunate. We are really sorry for your inconvenience. Thank you for shopping.
Technicians damaged phone screen and refused to accept responsibility for repairs
Business reply on Google
Thank you.
The business charged an excessively high price for a single battery.
Business reply on Google
Thank you.
Screen protector failed and caused damage to the phone screen.
Business reply on Google
We honoured customers review. Basically the phone screen protector should not use more than a year, because main screen will get mark of screen protector. We don’t do warranty for screen protector but in two days broken your screen protector, we are apologies for it. It’s unfortunate. Thank you .
The repair shop uses low quality replacement screens that fail quickly.
Business reply on Google
Thank you.
The business used inferior replacement parts and performed poor surface preparation.
Business reply on Google
Thank you!
Phone battery fails to hold charge after screen repair
Repair failed to restore Wi-Fi and Bluetooth functionality after payment.
Business reply on Google
It could be happen , we described with your wife and daughter. They need turn on phone,so we did it. Price is up because we have to replace whole body this phone. Thank you.
Replacement screen was poor quality and broke within one day.
Business reply on Google
We are apologies for inconvenience. But first thing before fix phone we mentioned to customers that it’s aftermarket screen and it’s not Apple screen. Second thing is that you told to us you dropped and phone screen broke badly . Before fix we gave receipt to customer and in that receipt says that we do warranty 30 days for touching issue, not for broken or damaged screen. Thank You.
Device damaged during repair and new functional issues introduced
Business reply on Google
We are apologizing for this service. When you are available, please visit our store, we’ll try to resolve this issue and sorry for inconvenience.
Poor quality screen repair resulted in phone becoming unusable.
Business reply on Google
Really apologies , but we tried 100% to resolve customer issues. Thank You.
Repeated installation of defective aftermarket phone screens
Business reply on Google
Hello Lisa, we are sorry that you had bad experience with us, when you came second time with the issue we offered you the OEM screen, but you said you will try 3rd party screen again. If that doesn’t work then you would go for OEM screen. It’s an electronic device and hard to understand the issue over the phone or by seeing pictures. That is why we asked you to come to store. We installed new screen on your phone which is tested two times and passed quality check, we hope that you don’t get any issues with the new one. We hope the problem have been solved this time. Thank you
Defective screen repair and unresponsive customer service led to phone replacement.
Business reply on Google
We’re sorry. We can’t identity you . We check our customers list . We didn’t find you. Please can you tell us which phone you fixed by us. Please come with receipt we’ll 100% try to resolve the issue. You can call us anytime about your issue. All electronics devices, 1 could be defective out of 100 , but we always take care of any customers issues . Thank You.