The Home Depot
🛒 Retail & Products · Blaine
total experiences
replied on google
Most reported issues
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Experiences
Appliance delivery failed twice and customer was charged without receiving items.
Business reply on Google
Hello Tara S, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
staff failed to assist with cash payment at checkout
Business reply on Google
Thank you for your feedback, Em. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Excessive installation delays and poor subcontractor performance for window replacements.
Business reply on Google
Hello J L, thanks for your feedback! We would love to assist with finding a resolution for basement window installation. Please complete the Webform link below with any additional information, so we can get back in contact with you to resolve this issue. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff refused price matching and assistance with a defective kiosk key
Order canceled without notification and refused price match for restocked item.
Business reply on Google
Hello Andrew, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Employee made unprofessional and rude comments about a customer.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Isaac Compton. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
In-store price did not match advertised deal
Damaged dishwasher delivery and failure to resolve replacement scheduling
Business reply on Google
Thank you for your feedback, James. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
staff ignored customer request for assistance with cutting bulk wire
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Cletist69. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Materials were not delivered on time causing project delays and financial loss.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Mohanad Joe. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Carpet is unraveling within one year despite warranty coverage.
Business reply on Google
Thank you for your feedback, Annie. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ https://thd.co/4dzWbM3 - THD Customer Care Team
Staff member refused to honor advertised sale price for scaffolding
Poor service, installation delays, and incorrect paint mixing at Home Depot.
Significant delays and poor communication regarding countertop installation services.
Staff provided incorrect information regarding product availability and services.
Staff refused return and allegedly made discriminatory comments to customers.
Store refused to accept return of ceiling tiles past ninety days
Aggressive sales tactics following a free water testing promotion.
failed appliance delivery, improper installation, and incorrect product measurements…
insufficient cashier availability for customer checkout