The Home Depot
🛒 Retail & Products · Brooklyn
total experiences
replied on google
Most reported issues
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Experiences
unreliable delivery and pickup services causing significant time loss
Business reply on Google
Thank you for sharing your experience at The Home Depot, Liz. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Incorrect product delivery and rude customer service representative
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Nick. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
ordered item was missing and customer service was unreachable
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Michelle. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
The store premises are dirty and poorly maintained.
Poor coordination between departments caused significant delays during the purchase…
Business reply on Google
Thank you for sharing your experience at The Home Depot, Sruly. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
incomplete order and inability to reach store staff by phone
Business reply on Google
Hello Logan Shire, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Long wait time for online order pickup
Business reply on Google
Thank you for sharing your experience at The Home Depot, Alex. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
staff members lack training and basic competence
Incorrect item delivered and failed return pickup process
employees were unavailable and unhelpful during store operating hours
Business reply on Google
Thank you for sharing your experience at The Home Depot, Brendon. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Staff member was rude and yelled at the customer over phone.
Business reply on Google
Thank you for your feedback, Sam B. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
excessive wait times for order pickups and unhelpful staff
Employee provided poor wood cutting service and inaccurate dimensions.
Business reply on Google
Thank you for your feedback, Julian. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Long wait times and lack of staff assistance at Pro Desk.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Michael. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff member was unhelpful and delayed assistance
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Viacheslav. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Long checkout wait times and poor facility maintenance.
Inefficient self-checkout configuration causes long customer wait times.
Delayed delivery, damaged product, missing parts, and poor customer service.
Online pickup staff are rude and lack professional flexibility.
Store refuses to accept returns without a physical receipt