The Home Depot
🛒 Retail & Products · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Manager displayed rude and condescending behavior toward the customer
Business reply on Google
Thank you for your feedback, Lauren. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff refused to honor product warranty or exchange defective water heater.
Staff member was rude and the store refused to honor warranties.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Austin. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
staff failed to acknowledge customer at the pickup counter
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Treina. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
lack of staff assistance in the store
Business reply on Google
Thank you for sharing your experience at The Home Depot, Rosie Rosales. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Cashier was rude and yelled at the customer during a return.
Business reply on Google
Thank you for your feedback, Roxana2021 Garcia. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Sales representative was unprofessional and rude after being rejected
Business reply on Google
Thank you for sharing your experience at The Home Depot, Ultimate Samurai. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
The store staff are consistently rude and unhelpful to customers.
Business reply on Google
Thank you for your feedback, Paul. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Delivery service failed to arrive during the scheduled time window.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Leonel. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff failed to honor the store price match guarantee policy.
Employee refused to assist customer with retrieving a top-stock item.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Christopher Lewis. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Multiple items arrived damaged and delivery fees were charged for replacements.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Rene. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Customer alleges discriminatory refund practices by staff member
Staff failed to provide assistance with lumber selection and cutting services.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Sheryl Montana. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Late delivery of a damaged dryer and unauthorized order cancellation
Paid item was sold to another customer without notification
Business reply on Google
Hello William, thanks for your feedback! We would love to assist with finding a resolution for your order. Please complete the Webform link below with any additional information, so we can get back in contact with you to resolve this issue. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
customer was repeatedly transferred and disconnected while on hold
Pro desk employees ignored customers while playing on their phones
Employee displayed rude behavior and failed to answer a customer question.
Customer received incorrect dishwasher model and was denied a return.