The Home Depot
🛒 Retail & Products · Milwaukee
total experiences
replied on google
Most reported issues
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Experiences
Store refused return and manager failed to provide assistance
Staff were unwelcoming and complained about mixing paint.
Business reply on Google
Thank you for sharing your experience at The Home Depot, J D. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Staff provided poor customer service and were unwelcoming to the customer.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Lee lay 1229 Lay. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
delivery scheduled was cancelled and delayed by several days
Business reply on Google
Thank you for sharing your experience at The Home Depot, Dunja J. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
App failed to confirm reservation and payment processing errors occurred.
Business reply on Google
Thank you for your feedback, Caleb. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Slow and inefficient service in the paint department.
Business reply on Google
Thank you for your feedback, Francisco. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff ignored the customer and provided poor service at checkout.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Sara. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Employee was rude and unhelpful in the electrical department.
Business reply on Google
Thank you for your feedback, Angie. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Delivery was late, incomplete, and items arrived damaged.
Staff failed to assist customer with payment process for bulk items.
Business reply on Google
Thank you for your feedback, Angel332014 Angel. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
The store failed to honor the requested delivery date for cabinets.
Business reply on Google
Thank you for your feedback, Ch Smith. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Customer experienced racial profiling and harassment by store security staff.
Employee provided incorrect pricing information regarding paint container sizes.
Curbside pickup staff refused to release order to authorized person
Home Depot refused to provide service for a faulty refrigerator handle installation.
Broken payment systems and unhelpful staff caused store chaos
Staff unavailable for scheduled kitchen design consultation appointment
staff refused to assist with heavy appliance return and exchange
shelf price did not match the price charged at checkout
Store sold reserved items and revoked the customer's promotional discount.