The Home Depot
🛒 Retail & Products · Nashua
total experiences
replied on google
Most reported issues
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Experiences
Employees ignored the customer and were unhelpful.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Midget Power. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Contractor demanded an unauthorized cash payment for appliance installation services.
Business reply on Google
Hello Jim, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
unprofessional and rude customer service staff
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Ayah. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Employee made discriminatory and offensive comments regarding Black History Month.
Long wait time and inability to fulfill a truck rental reservation
Business reply on Google
Thank you for your feedback, The Booper. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Significant delivery delay and extended hold on customer funds.
Business reply on Google
Hello R Handy, thanks for your feedback! We would love to assist with finding a resolution for this issue. Please complete the Webform link below with any additional information, so we can get back in contact with you to resolve this issue. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
The store failed to deliver items according to the scheduled time.
Poor lighting in the fastener aisle makes shopping difficult.
Staff repeatedly failed to cut lumber to the requested dimensions.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Michael. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Delivery team failed to install appliances and missed scheduled appointments.
Business reply on Google
Hello Venkat, thanks for your feedback! We would love to assist with finding a resolution for your washing machine. Please complete the Webform link below with any additional information so we can get back in contact with you to resolve this issue. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
inaccurate inventory tracking and failed order fulfillment
Inaccurate online inventory and unhelpful staff at this location.
Business reply on Google
Thank you for your feedback, Jeff. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ https://thd.co/4dzWbM3 - THD Customer Care Team
repeated delivery cancellations and significant delay in processing a refund
Customer reports being singled out and monitored by store staff.
Delivery team damaged home property and claims process is unresponsive.
Staff refused to apply valid discounts and questioned customer identification.
Damaged flooring delivery and failure to process promised refund
Loud store alarm sounds throughout the night disturbing local residents.
Order pickup delayed and staff unable to process cancellation
Damaged product received twice and poor management interaction