The Home Depot
🛒 Retail & Products · New York
total experiences
replied on google
Most reported issues
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Experiences
Employee refused to provide assistance regarding product information.
Business reply on Google
Thank you for your feedback, Jason. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Incompetent installation service and poor communication regarding window AC unit.
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Jean. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff provided incorrect product advice and failed to process order cancellation.
Business reply on Google
Thank you for your feedback, Tony. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Purchased air conditioner is defective and return window has expired
The key cutting machine is not functioning correctly.
Employee yelled at a child for entering the restroom with parent
Business reply on Google
Thank you for your feedback, Lily C. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Curbside pickup unavailable and staff provided rude customer service.
Staff provided incorrect stock information and hung up on the customer.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Bryan Li. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
incomplete delivery and failure to provide refunds for missing items
Business reply on Google
Thank you for your feedback, Penthouse 454. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Protection plan service is unresponsive and staff lack necessary knowledge.
Business reply on Google
Hello Kevin Liu, we are committed to making things right. Please complete the Webform link below so that we can further assist you and resolve your concerns. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Order was stolen after being left in an insecure location
Business reply on Google
Hello Lara Hejtmanek, thanks for your feedback! We would love to assist with finding a resolution for (brief description of issue). Please complete the Webform link below with any additional information, so we can get back in contact with you to resolve this issue. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Incorrect store address provided and unhelpful, unresponsive staff.
Business reply on Google
Thank you for your feedback, Asif. We apologize for any inconvenience you experienced during your visit. We are committed to providing the best possible customer service in our stores. In an effort for us to take action and resolve your concern, please provide any additional information via the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
staff members were rude and unhelpful to customers
Business reply on Google
Thank you for sharing your thoughts about your experience at The Home Depot, Gagan. We appreciate you being a loyal customer, and your honesty helps us continuously improve. If there's any way we can assist further, or you would like to provide additional information, please complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Store closed earlier than the posted operating hours
Incomplete sofa delivery and poor customer service regarding the replacement process.
Employee was disrespectful and threatened the customer with physical violence.
Business reply on Google
Thank you for sharing your experience at The Home Depot, Wherenandez Hernandez. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
poor delivery communication and unprofessional staff assistance
Business reply on Google
Thank you for your feedback, Winston. We appreciate your insights and would love to find a solution. To further assist you, please feel free to complete the Webform link below. _____________________________________________ (https://thd.co/1SGMB) -THD Customer Care Team
Staff member was rude and refused to assist with product location
Business reply on Google
Thank you for sharing your experience at The Home Depot, Ravi. We appreciate your feedback. This helps us improve your experience in our stores. - THD Customer Care Team
Store employees were rude and disrespectful to the customer.
Customer waited fifty minutes for tool rental assistance